ASTORIA GRANDE - ASSISTANT HOUSEKEEPER - ПОМОЩНИК ГОРНИЧНОЙ

Ismira Recruitment & Crewing Agency; Royton; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A cruise ship recruitment agency is seeking an Assistant Housekeeper for ASTORIA GRANDE cruise ships. The role requires fluency in Russian and at least 10 years of management experience in hospitality. Responsibilities include managing housekeeping operations and ensuring guest satisfaction, with opportunities to travel to Turkey, Egypt, and Greece.

Benefits

Opportunity to travel to Turkey, Egypt, and Greece

Free meals and accommodation

Employer-covered ticket costs

6-7 months contract

Salary paid in euros

Bonus system and tips

Qualifications

• Fluency in Russian is mandatory.
• Knowledge of English from intermediate depending on the position.
• Ten or more years of experience in upscale hotel or cruise management.

Responsibilities

• Plans and organizes the operation of the Housekeeping Department.
• Ensures high levels of guest satisfaction by overseeing quality services.
• Establishes effective internal communications within departments.

Skills

Strong communication

Problem solving

Decision making

Interpersonal skills

Management skills

Customer service

Team building

Conflict resolution

Intermediate computer software skills

Education

Full package of STCW certificates

Seafarer's passport/seafarer's identity card

Education in hospitality management

Job description

ISMIRA Agency is hiring ASSISTANT HOUSEKEEPER for ASTORIA GRANDE cruise ships!

ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in beautiful ports of Greece.

POSITION SUMMARY

The Assistant Housekeeper assists the Management to ensure company, divisional and ship performance objectives set forth by the company are met and/or exceeded by performing the following essential duties and responsibilities personally or through subordinates.

WHAT COMPANY OFFERS

• Opportunity to travel to the ports of Turkey, Egypt and Greece
• Free meals and accommodation
• The ticket is at the expense of the employer
• The contract is 6-7 months
• The salary is paid in euros. A bonus system for rewarding employees, as well as tips
• No visa required

REQUIREMENTS

• Age 18+
• Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan.
• Fluency in Russian is mandatory
• Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions)
• A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required.
• Ten or more year’s progressive management experience in an upscale hotel or cruise ship in the Room Division and/or Housekeeping Departments.
• Strong communication, problem solving, decision making, and interpersonal skills.
• Strong management skills in a multicultural and dynamic environment.
• Demonstrated leadership capabilities.
• Superior customer service, team building and conflict resolution skills.
• Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, workforce planning and management, leadership techniques and production methods.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Knowledge of policies and practices involved in the human resources function. Ability to manage the international department heads in a positive and productive manner by motivating, developing and effectively managing crew members.
• Intermediate computer software skills required.
• Ability to work well under pressure and in a constantly challenging environment.
• etc.

RESPONSIBILITIES

• Plans, organizes, supports, controls, and evaluates the operation of the Housekeeping Department. Accomplishes the targets set forth by the company through the management of the department heads and supervisors.

• Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services and amenities within company’s standards.

• Establishes and maintains effective internal communications including holding departmental meetings to ensure optimum scheduling, teamwork and productivity.

• Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Hotel General Manager informed of all activities and pending issues that require cooperation or immediate attention such as equipment maintenance, etc…

• Assists the Chief Housekeeper in maintaining and updating the Housekeeping Operation Manual.

• Supervises the “In Suite” service procedures and set up (mini bars, fruit baskets, amenities, bed linen, towels, bathrobes, etc)

• Ensures that the amount of goods necessary to run the operation is always kept up to par level by complying with the company’s ordering schedules and procedures.

• Enforce best practices for proper inventory and stock control by checking that all cabins and public areas are provided with the necessary equipment and material.

• Assists the Chief Housekeeper in maintaining the housekeeping equipment & consumables monthly inventories and monitors working practices to minimize wastage, breakages, losses and damages.

• In conjunction with the Chief Housekeeper, ensures the highest level of compliance with all SHIP-SAN standards including proper garbage handling & disposal procedures.

• etc.

The number of spots is limited!

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Last update: 14 декабря 2024