Associate Operations Specialist (UK or Poland)

First Advantage; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading background check company is seeking an Associate Operations Specialist to handle background checks, communicate with various stakeholders, and ensure compliance with data protection regulations. The ideal candidate will be detail-oriented and possess excellent data entry skills. This role offers growth opportunities in a collaborative and technologically advanced environment, along with comprehensive health and well-being benefits.

Benefits

Medical insurance

Pension with employer contribution

Enhanced maternity leave

Mentoring programme

Qualifications

• Ability to manage time effectively to reflect team priorities.
• Desire to learn and embrace change in a technologically advanced environment.
• Consistent behavior with personal values aligning with the company culture.

Responsibilities

• Initiating a range of background checks through various services.
• Communicating with companies across the EMEA region.
• Processing check results per client requirements.
• Conducting analysis of candidates’ backgrounds.
• Reviewing case files for quality assurance.

Skills

Excellent data entry skills

Effective prioritisation

Microsoft Office proficiency

Ownership mindset

Self-motivated

Team collaboration

Job description

Associate Operations Specialist

Who We Are: Tech company delivering innovative solutions and insights to enable our customers to manage risk and hire the best talent. First Advantage builds scalable, configurable screening programs and performs over 100 million screens in over 200 countries and territories annually. Headquartered in Atlanta, GA with a globally distributed workforce.

Who You Are:

You are self-motivated and ready to “roll up your sleeves." You are an independent contributor who is also collaborative, capable of spearheading a project from start to completion. You work well with cross-functional teams toward a common goal. You see gaps in processes as opportunities to improve, value continuous learning, and understand the importance of thorough and secure screenings in the Human Capital sector.

What You’ll Do

Responsibilities:

• Initiating a range of background checks through various third-party services and internal systems.
• Communicating effectively with companies, educational institutions, and professional bodies across the EMEA region via email and telephone.
• Processing check results in accordance with client requirements.
• Collaborating with clients and candidates to resolve process-related issues.
• Conduct analysis of candidates’ backgrounds.
• Reviewing case files to ensure high-quality, accurate, and efficient service.
• Responding to incoming emails, calls, and requests promptly.
• Obtaining feedback to maintain quality control.
• Working in a multicultural, team-oriented, performance-driven environment.
• Completing mandatory technical and on-the-job training, including GDPR and privacy training.
• Operating in accordance with all policies and procedures, ensuring compliance with data protection and privacy legislation.
• Demonstrating company values and fostering a positive culture.
• Undertaking other relevant duties within the team.

What You May Need to be Successful:

• Excellent data entry skills with a keen eye for detail and quality, ensuring all process delivery, data compliance and eligibility rules are adhered to.
• Effective prioritisation of conflicting tasks and the ability to manage time to reflect team priorities.
• PC literate, including full use of Microsoft Office products.
• Flexible and adaptable.
• Ownership mindset to proactively identify and resolve customer challenges.
• Desire to learn, grow and embrace change in a technologically advanced environment.
• Supports others and works effectively as an individual and as part of a team.
• Behaves consistently with personal values that complement the organisation’s culture.
• Action-oriented, self-motivated, with a sense of urgency.

Why First Advantage is Your Next Big Career Move

First Advantage is undergoing a technology transformation. We seek experts who want to work with advanced technologies, provide best-in-class user experiences, drive scalable solutions, and guide agile teams and clients through meaningful changes as we expand our impact.

Benefits (UK)

• Health & Wellbeing: Medical, Vision, Employee Assistance Programme.
• Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline.
• Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay.
• Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews.

What Are You Waiting For?

You’ve learned a little about us today—we want to learn about you. If this position and our company align with your interests and expertise, apply now.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.