Associate HR Advisor

Raytheon Technologies; Shirley, Monkspath; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A global aerospace technology leader is seeking an Associate HR Advisor to join their People Services team in Shirley, UK. You will provide advanced HR query support while collaborating with various departments. The role requires a strong customer service orientation and the ability to work in a fast-paced environment. The position offers a hybrid work model, split between remote and in-office responsibilities, and significant opportunities for career development.

Qualifications

• Comfortable working in a fast-paced customer service environment.
• Ability to multi-task and prioritize effectively.
• Strong communication skills for coaching and advising.

Responsibilities

• Provide advanced HR query support to various employee types.
• Utilize the CRM system to manage your caseload and expectations.
• Conduct HR administration duties with high accuracy.

Skills

Customer Service Orientation

Effective Communication Skills

Attention to Detail

Problem-Solving Skills

IT Proficiency

Education

CIPD Level 3 (or equivalent)

Tools

ServiceNow

Workday

Job description

With a global workforce of +180,000 employees, Raytheon Technologies is a leader in technologically advanced and intelligent solutions for the global aerospace defence industry. Raytheon Technologies has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving market. Raytheon Technologies comprises 3 key businesses; Collins Aerospace, Pratt & Whitney and Raytheon, with the UK being predominantly Collins Aerospace.

Collins Aerospace specialises in producing aerostructures, avionics, interiors, mechanical systems, mission systems, and power and control systems that serve customers across the commercial, regional, business aviation and military sectors.

We are looking for an Associate HR Advisor to join our People Services team. As part of the Enterprise Services business, People Services operates as a HR Shared Service, providing first line HR advice and guidance to employees and managers. Our UK and Ireland team support all 21 sites across the UK business, totalling around 6,500 employees. The team is split into 3 tiers – Tier 0 being our online, self-service portal; Tier 1 handling queries, providing advice and guidance, and general HR administration; and Tier 2 providing more specialised services for the most complex cases. As well as enabling us to provide an efficient and effective HR service, this structure also provides a wealth of career development opportunities. This role is situated in Tier 1, reporting to the Offers and Onboarding Value Stream Lead. The role is highly customer-focused, fast paced, varied and relies on effective collaboration with others.

Work Location

Hybrid – 3 days remote and 2 days per week in the Shirley, UK office.

What you will do:

• To provide advanced HR query support to a wide variety of employee types, coach and guideline Managers, transact HR changes and undertake HR administration duties, all while delivering excellent customer service throughout.
• Utilising our CRM system ServiceNow to proactively administer your own caseload, manage customer expectations and adhere to SLAs.
• Undertake a range of HR administration duties including production of employee correspondence, preparation of employment contracts, data audits and updating employee files, ensuring that high levels of data accuracy are maintained throughout.
• Utilise HRIT systems such as Workday to transact HR changes, troubleshoot process issues and coach managers to effectively navigate systems.
• Provide high quality customer service while managing cases from diverse employee groups, across a wide variety of channels (email, phone and online portal).
• Follow established HR processes, knowledge, policies, company guidelines and regulations to resolve simple customer queries.
• Be an active and supportive member of the team, sharing experiences and ideas with colleagues to continually improve our services.
• Provide peer to peer coaching.
• Actively engage with and apply continuous improvement methodology to identify improvement opportunities and support process optimization activities.
• Understand and be compliant with the corporate data protection and confidentiality policies.
• Act as an advocate for People Services within the business and encourage adoption.

Qualifications / Experience we prefer:

• Attitude is key to this role, so you will need to be highly-customer orientated and able to deliver great customer service to a wide range of employees, from shop floor to executive.
• You must be comfortable working in a fast-paced customer service environment, operating to agreed targets and SLAs.
• Ability to multi-task and proactively prioritise work to meet competing demands.
• Be proactive, professional and maintain high levels of confidentiality.
• Prior experience working within a HR Shared Service Centre and/or a Customer Service Contact Centre environment preferred.
• Strong communication skills (written and oral) and ability to verbally coach customers over the phone or on Zoom.
• Ability to work independently and enjoy working under pressure.
• Good attention to detail and accuracy.
• Logical thinker who can solve problems quickly.
• Team player who can support and encourage others.
• Strong IT skills including Workday and ServiceNow experience.
• CIPD level 3 (or equivalent) qualified (desirable).