Associate Gallery Leader - Operations

RH; Banbury; On-site; GBP 50,000 - 70,000; Full time

Job summary

A luxury home furnishing brand in Banbury seeks an Associate Gallery Leader to provide effective leadership and create a premium customer experience. The ideal candidate will have over 7 years of experience in luxury retail, leading teams, and demonstrating a passion for design. Responsibilities include coaching teams, driving engagement, and maintaining high standards of service. This role offers a dynamic environment focused on excellence and luxury aesthetics.

Qualifications

• 7+ years of leadership experience in high-end furniture, design showrooms, or luxury retail.
• Exceptional analytical, problem-solving and decision-making skills.
• Proficiency with relevant software applications.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Represent the RH brand through polished communication and professionalism.
• Boldly coach, lead and develop teams.

Skills

Leadership

Problem-solving

Attention to detail

Analytical skills

Communication

Team engagement

Tools

Microsoft Office

Google Applications

Mac Operating System

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualising and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energise others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
The Associate Gallery Leader will be responsible for leadership across all facets of the business. This leader is expected to deliver first-class service, creating a luxury experience for our Associates by removing obstacles, providing support, and ensuring that teams feel empowered to “do the right thing”. They will have a passion for luxury design and lead a cross-functional team focused on strategy and execution.
YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Display a passion for luxury design and educate teams on our product assortment and the RH point of view
• Boldly coach, lead and develop teams to promote a positive and dynamic environment
• Continuously drive results through team engagement, empowerment and accountability
• Attract the right talent at all levels for our ever-changing business
• Embrace change and deliver top results with a positive attitude no matter what the obstacle
• Recognize and respond appropriately to complex priorities and address all human resources concerns quickly, in partnership with the People Team

OUR REQUIREMENTS

• 7+ years of leadership experience in high-end furniture, design showrooms, or luxury retail
• Superior organisation and leadership skills
• Exceptional analytical, problem-solving and decision-making skills
• Proven ability to motivate, influence and inspire yourself and others
• Commitment to Quality with exceptional attention to detail
• Strategic and mental agility
• Results-driven
• Gains insights from mistakes, seeks constructive feedback from colleagues and supervisors to improve results
• Possess the passion and ability to master and execute the RH design aesthetic
• Proficiency with Mac Operating System, Microsoft Office and Google Applications

OUR PHYSICAL REQUIREMENTS

• Ability to lift and mobilise small to medium items up to 15 kg while utilising appropriate equipment and techniques
• Ability to manoeuvre effectively around Gallery floor, stock room and office
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing