Associate Director, Experience Design

Fecund Projects Ltd; City of Westminster; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading design consultancy in the United Kingdom is seeking an experienced Associate Director of Experience Design. You will lead multidisciplinary design projects and collaborate closely with clients to ensure that the work aligns with their needs. The ideal candidate will have 7 years of experience in service design, with demonstrated leadership skills and a strong portfolio. Benefits include flexible PTO, health benefits, and a collaborative work environment.

Benefits

Flexible PTO and work-from-home policies

Pension

Health and dental benefits

Company lunches and outings

Health and wellness programs

Qualifications

• 7 years experience in service design, design research or digital product design.
• A portfolio demonstrating the design process and complexity handling.
• Effective time management to meet fast-paced deadlines.

Responsibilities

• Lead multidisciplinary teams through complex projects.
• Collaborate on various stages of a digital product or service.
• Mentor team members in experience design.

Skills

Fluent in English with excellent communication skills

Experience in service design and digital strategy

Time management skills

Team leadership abilities

Collaboration with cross-functional teams

Strong empathetic leadership

Job description

Job Overview

As Associate Director of Experience Design you will lead multidisciplinary design projects from experience definition through execution. Your tasks will include framing opportunities with clients structuring and running research activities planning and facilitating collaborative workshops driving concept explorations prototyping the future of our clients products and services and overseeing the creation of high fidelity design solutions. You partner closely with a client serving as an internal champion to ensure our work meets their needs and also serving as an advisor to further their business aspirations through design. Youll guide your team and others in communicating complex concepts in written diagrammatic and visual formats and support product and engineering teams in bringing digital products and services to market by translating strategies into actionable outcomes.

Responsibilities

• Lead multidisciplinary teams through complex projects
• Partner closely with a client serving as an internal champion to ensure our work meets their needs and also serving as an advisor to further their business aspirations through design
• Plan conduct and interpret primary and secondary research to inform strategy user interaction and direction of a product or service. Research methods include user and business stakeholder interviews customer research usability evaluations concept validation and user testing
• Define and design multi channel digital solutions with different disciplines in a highly collaborative environment
• Collaborate on and influence the different stages of a digital product or service this includes shaping project scope driving internal and external strategy research and deliverables
• Plan and host collaborative workshops and work sessions with internal and external teams
• Lead teams in the creation of artifacts including archetypes customer journeys service blueprints ecosystems initial concepts prototypes and design documentation
• Mentor and / or manage others in the experience design discipline
• Impact Method through common missions that better serve our projects our people and the world at large
• Practice responsible design (accessible and inclusive)
• Foster a culture of curiosity on the interplay between design product and technology that manifests in how projects are framed and executed

Qualifications

• Fluent in English with excellent verbal / written communication and presentation skills. Ability to successfully articulate design concepts and intent to your team and your client
• A portfolio that reflects a solid foundation in understanding the complexity and intricacies of business problems and the design process. It should follow a case study narrative articulating participation and personal role throughout each project
• Demonstrated success in defining creating and launching digital products and services
• 7 years experience in service design design research digital strategy visual / interaction design or digital product design. 1 year team management experience either in HR capacity or project team leadership
• Effective time management skills to balance project schedule with fast-paced deadlines
• Ability to collaborate with engineers product managers product designers etc. as it pertains to developing digital products
• A strong empathetic leader on projects who inspires and encourages their team members to deliver the highest quality work

Employment specifics

• You will be based in the UK and able to work without the need for a visa
• Travel for team and client meetings is required typically up to 15%

About Method

Method is a global design and engineering consultancy founded in 1999. We believe that innovation should be meaningful beautiful and human. We craft practical powerful digital experiences that improve lives and transform businesses. Our teams based in London New York Charlotte Atlanta Bengaluru Mexico City and remote work with a wide range of organizations in many industries including Healthcare Financial Services Retail Automotive Aviation and Professional Services.

GlobalLogic partnership

Method is part of GlobalLogic a digital product engineering company. GlobalLogic integrates experience design and complex engineering to help our clients imagine whats possible and accelerate their transition into tomorrows digital businesses. GlobalLogic is a Hitachi Group Company. As Associate Director of Experience Design you will lead multidisciplinary design projects from experience definition through execution. Your tasks will include framing opportunities with clients structuring and running research activities planning and facilitating collaborative workshops driving concept explorations prototyping the future of our clients products and services and overseeing the creation of high fidelity design solutions. You partner closely with a client serving as an internal champion to ensure our work meets their needs and also serving as an advisor to further their business aspirations through design. Youll guide your team and others in communicating complex concepts in written diagrammatic and visual formats and support product and engineering teams in bringing digital products and services to market by translating strategies into actionable outcomes.

Benefits

• Flexible PTO and work-from-home policies
• Pension
• Health and dental benefits
• Company lunches company outings along with a lot of snacks
• Health and wellness programs