Associate Director, Customer Success & Strategy

Moody's Investors Service; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global financial services firm in London is seeking a Customer Success Manager to lead client engagement strategies and ensure value from solutions. The ideal candidate will have 5+ years in banking or financial services, possess strong communication skills, and a good understanding of banking regulations. This role involves defining customer journeys and enhancing client relationships. Competitive salary and benefits offered.

Benefits

Competitive salary

Inclusive work environment

Career development opportunities

Qualifications

• 5+ years in banking or financial services industries.
• Prior client-facing experience is required.
• Understanding of banking regulations and risk practices.

Responsibilities

• Establish customer journey roadmap.
• Define customer engagement strategies.
• Conduct discovery to understand client objectives.

Skills

Client relationship management

Banking industry knowledge

Communication skills

Collaboration

Problem-solving

AI understanding

Education

Undergraduate degree (e.g., Bachelor's)

Graduate degree

Job description

A global financial services firm in London is seeking a Customer Success Manager to lead client engagement strategies and ensure value from solutions. The ideal candidate will have 5+ years in banking or financial services, possess strong communication skills, and a good understanding of banking regulations. This role involves defining customer journeys and enhancing client relationships. Competitive salary and benefits offered.