Associate, Customer Experience, Italian Speaking

RH; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury home furnishings company is seeking a Customer Experience Associate in Reading, UK. This role focuses on delivering exceptional service and creating a luxurious customer experience. The ideal candidate has experience in high-end retail, fluency in Italian, and a passion for building relationships. Flexibility in scheduling is required.

Qualifications

• 1+ years of experience in Customer Service, preferably in luxury retail.
• Exceptional verbal and written communication skills.
• Driven to deliver first-class service.

Responsibilities

• Deliver exceptional service and create luxury experiences.
• Collaborate to exceed customer expectations.
• Educate design customers on services offered.

Skills

Customer service

Fluency in Italian

Analytical skills

Communication skills

Problem-solving

Tools

Salesforce

Microsoft Office

Mac Operating System

Job description

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

Responsibilities

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
• Qualify and educate potential design customers on services offered by RH Interior Design

Requirements

• 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• Fluency in Italian, written and verbal
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving and decision-making skills
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays

Physical Requirements

• Ability to be productive working remotely
• Ability to travel to the nearest gallery as needed