Assistive Technology Business Manager

Belmont Recruitment; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in the City of London is seeking an Assistive Technology Business Manager for a temporary contract of 3-6 months, with possible extension or permanent position. Responsibilities include overseeing team performance, ensuring quality customer service, and managing key systems. Ideal candidates should have management experience and a strong understanding of Assistive Technology environments. This role offers a negotiable rate based on experience.

Qualifications

• Experience in an Assistive Technology/Telecare work environment.
• Ability to deliver high-quality customer service.

Responsibilities

• Identify and address team behaviour impacting service quality.
• Ensure support for Out of Hours telephone service.
• Control key holding system and ensure key audits.
• Secure access to restricted areas and financial records.
• Conduct regular team meetings and document performance feedback.
• Identify training needs for team improvement.

Skills

Management Experience

High quality customer service

Business process reengineering

Job description

Good Afternoon, I am currently representing Islington Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience.

We are looking for an Assistive Technology Business Manager. This role will be in N1 1XR.

Responsibilities

• Identify and address Assistive Technology Team behaviour which is negatively impacting upon the services capacity and/or quality.
• Ensure all staff fully support the Out of Hours telephone service and meet the needs of stakeholders and the diverse local community, including ensuring performance targets are met.
• Control a secure key holding system for service users and communal keys, ensuring the issue and return of such keys are recorded and that all keys are regularly audited.
• Ensure access to all restricted areas, financial records and documents is secure and controls and checks in place are completed or carried out in line with the current process.
• Conduct regular Team Meetings ensuring wider corporate, organisation and divisional messages are cascaded accurately and escape issues raised by the Team through the appropriate channels.
• Ensure 1-2-1's are regularly conducted, documented and contain constructive feedback on performance against objectives and ways of working.
• Identify the training or coaching needs of teams or individuals to improve performance and/or quality.

Qualifications / Experience

• Management Experience and commitment to delivering high quality customer service in an Assistive Technology/Telecare work environment.
• Experience of business process reengineering and process, strategy and policy development.

How to apply

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed).

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon.