Assistant Technical Officer

NHS; Greater London; On-site; GBP 31,000; Full time

Job summary

A leading healthcare provider in Greater London is recruiting an Assistant Technical Officer to join the Pharmacy team. This role focuses on supporting the daily operations in both dispensary and retail settings. Candidates should be organized, reliable, and possess good communication skills. An interest in pharmacy and the willingness to learn are essential for success. Compensation is £30,074 per annum, inclusive of allowances, providing a great opportunity to develop skills in a supportive environment.

Qualifications

• No prior experience required but interest in complementary medicine is helpful.
• Ability to undertake NVQ level 2 certificate in pharmacy services is necessary.

Responsibilities

• Support pharmacists with dispensary and retail pharmacy operations.
• Manage retail stock, process orders, and assist in dispensing.
• Maintain cleanliness and organization in the dispensary.

Skills

Customer service experience

Teamwork

Communication skills

Attention to detail

IT and computer skills

Education

NVQ Level 2 in Pharmacy Services

Job description

Assistant Technical Officer

Go back University College London Hospitals NHS Foundation Trust

The closing date is 09 December 2025

We are looking for a motivated and enthusiastic Assistant Technical Officer (ATO) to join our busy and friendly Pharmacy team at the Royal London Hospital for Integrated Medicine (RLHIM). This is an excellent opportunity for someone with an interest in pharmacy, complementary care, and retail services to support the day‑to‑day running of our outpatient and retail pharmacy. The Royal London Hospital for Integrated Medicine (RLHIM) is the largest public‑sector provider of integrated medicine in Europe and offers patient‑centred service integrating the best of conventional and complementary treatments for a wide range of conditions.

The RLHIM Pharmacy provides medicines and advice for patients attending outpatient clinics at the hospital and also serves the public as a retail pharmacy registered with the GPhC.

https://www.uclh.nhs.uk/our-services/our-hospitals/royal-london-hospital-integrated-medicine

Main duties of the job

As an ATO, you will support pharmacists with the day‑to‑day running of the dispensary and the retail pharmacy. This will include but not limited to retail stock management, processing of various orders and deliveries and invoices, good record keeping, daily posting of prescriptions, medicine handling and assisting in dispensing when required. You will also help maintain a clean and well‑organised dispensary, assist, and provide friendly counter service to patients and the public. Good IT and computer skills are essential for this role. However, if you are not yet fully proficient, a willingness and commitment to learn will be vital.

We are seeking someone who is reliable, organised, adaptable and has good attention to detail. Effective communication and customer service skills are important, as is the ability to work well in a team. No prior experience is required, but an interest in complementary medicine will be helpful. This is a rewarding role for someone who enjoys helping people, is keen to learn, and would like to develop their skills within both a hospital and retail pharmacy setting.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top‑quality patient care, excellent education, and world‑class research.

We provide first‑class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

• If candidate does not hold an NVQ level 2 certificate in pharmacy services or equivalent - to have the ability to undertake and achieve QCF/NVQ Level 2 and underpinning knowledge in Pharmaceutical Sciences (Apprenticeship framework)
• To be working towards or hold an NVQ L2 In pharmacy services or equivalent

Experience

• Demonstrated previous customer service experience or working with people
• Previous experience of working towards and meeting deadlines
• Pharmacy experience in hospital/retail environment

Skills and abilities

• Demonstrated ability to take and pass on accurate verbal face to face and telephone messages
• Demonstrated ability to work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

£30,074 a year Per Annum Inclusive of HCAS