Assistant Store Manager (Retail)

Boots Opticians; Lancaster; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading optical retail chain in Lancaster seeks an Assistant Manager to lead a team in delivering exceptional customer service, support team development, and manage store operations. Ideal candidates will have a background in customer-facing roles and demonstrated leadership skills. Competitive salary and benefits, including a quarterly bonus and career development opportunities, are offered.

Benefits

Discretionary Quarterly bonus

Generous employee discounts

Clinical and Non-Clinical Career development opportunities

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme including holiday buying

Access to free, 24/7 counselling and support

Qualifications

• Experience in customer service environments.
• Leadership or coaching experience.

Responsibilities

• Lead and inspire team for exceptional customer journeys.
• Support team development through various management practices.
• Manage store operations and clinical activities.

Skills

Experience working in a customer facing role

Desire to learn

Led or coached a team

Job description

Overview

Job Description

As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will work closely with the Store Manager to create and deliver the commercial plan to help the business grow and change for the better. You will be involved in customer service, store operations and clinical activities including patient pre-screening, dispensing, accuracy checks and more. You will manage a team with varied experience and clinical knowledge, supporting their development through rotas, return to work reviews and performance management. Boots will support you with our Step into Optics training and leadership development programmes to help you grow your career.

What you’ll need to have

• Experience working in a customer facing role
• Desire to learn
• Led or coached a team

It would be great if you also have

• Experience working in a clinical environment

Our benefits

• Discretionary Quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
• Access to free, 24/7 counselling and support through TELUS Health (Employee Assistance Programme)

We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at boots.jobs/rewards. Salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What’s next

Thank you for visiting our careers page. If you apply, your application will be reviewed by our team and we will contact you soon. If successful, we will arrange an interview with the hiring manager. We are open to flexible working options, including job share and reduced hours, and can provide reasonable adjustments to help you perform at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Closing date

31-Oct-2025