Assistant Store Manager

Rituals; Kingston upon Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail brand in the United Kingdom seeks an Assistant Store Manager in Kingston upon Thames. This role involves motivating a team, ensuring excellent customer service, and supporting the Store Manager. Ideal candidates will have relevant experience in retail or hospitality, strong people management skills, and the ability to drive performance. Key responsibilities include operational excellence and stock management in a dynamic outlet environment.

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• Ability to encourage others and reach store goals in customer satisfaction and sales.
• Experience in sharing knowledge to drive behavioural change.

Responsibilities

• Motivate your team and secure a meaningful shopping experience.
• Take charge in the Store Manager's absence.
• Drive store performance through excellent customer service.

Skills

People management skills

Decision making and problem-solving skills

Motivation

Communication

Job description

Responsibilities

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, you’ll help to recruit, hire and retain a diverse and talented store team, you’ll coach your team members to help them feel more engaged while achieving their full potential and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem-solving skills.