Assistant Store Manager - Covent Garden (40 hours)

Rituals; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A retail company in London seeks an Assistant Store Manager to motivate the team and enhance customer experiences. This role involves supporting the Store Manager, coaching team members, and fostering a culture of trust within the store. Candidates should have prior retail experience and strong people management skills. This position is based at Covent Garden with possible support at other London locations.

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent.
• Ability to encourage and motivate team members.
• Experience in driving customer satisfaction and sales.

Responsibilities

• Support Store Manager in creating a culture of trust.
• Help recruit, hire, and retain a talented store team.
• Coach team members to increase engagement.

Skills

People management skills

Communication

Motivation

Coaching

Problem-solving skills

Job description

Overview

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, you’ll help to recruit, hire and retain a diverse and talented store team, you’ll coach your team members to help them feel more engaged while achieving their full potential and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

You will primarily be based at our Covent Garden store, however, there may be occasions where your support is required at other London locations depending on business needs.

Responsibilities

• Support Store Manager in creating a culture of trust and provide positive and constructive feedback.
• Help recruit, hire and retain a diverse and talented store team.
• Coach team members to increase engagement and help them reach their full potential.
• Serve as Store Manager’s right hand by assisting with day-to-day business activities.
• Distribute your responsibilities across Covent Garden with flexibility to support other London locations as required.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem-solving skills.