Assistant Store Manager - Brent Cross (40 hours)

Rituals; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail brand in London seeks an Assistant Store Manager to motivate their team and enhance customer experiences. The ideal candidate will drive store performance and assist the Store Manager in daily operations. Candidates should have experience in retail or hospitality, strong people management skills, and the ability to foster team engagement while promoting a culture of trust. This position is primarily based in Brent Cross with potential support needed at other locations.

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• Ability to share knowledge to drive behavioural change and develop others.
• Strong decision-making and problem-solving skills.

Responsibilities

• Motivate your team and provide meaningful shopping experiences.
• Act as second-in-command to the Store Manager.
• Ensure excellent customer service and efficient operations.
• Support a culture of trust through positive feedback.
• Assist in recruiting and coaching a diverse store team.

Skills

People management skills

Communication

Motivation

Coaching

Decision making

Problem-solving

Job description

Overview

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, you’ll help to recruit, hire and retain a diverse and talented store team, you’ll coach your team members to help them feel more engaged while achieving their full potential and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

You will primarily be based at our Brent Cross store, however, there may be occasions where your support is required at other London locations depending on business needs.

Responsibilities

• Motivate your team and provide each customer with a meaningful shopping experience.
• Act as second-in-command, ready to fill in for the Store Manager and take charge when necessary.
• Drive store performance by ensuring excellent customer service, effective teamwork and efficient operations.
• Be a role model and ambassador for Rituals; support a culture of trust through positive and constructive feedback.
• Help recruit, hire and retain a diverse and talented store team; coach team members to engage and reach their full potential.
• Serve as the Store Manager’s right hand by assisting with day-to-day business activities.
• Based at Brent Cross store, with potential support at other London locations as needed.

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem-solving skills.