Assistant Store Manager (Assistant Head Coach) Operations - Nike West London

Nike; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sports retailer in London seeks an Assistant Head Coach to enhance customer experiences and manage store operations. Candidates should have retail or leadership experience, a passion for sports, and excellent communication skills. The position offers a competitive salary, bonuses, employee discounts, and career development opportunities.

Benefits

Attractive salary

Monthly bonus payments

Employee discounts

Benefits Package, Pension & Share scheme

Career development opportunities

Regular training

Dynamic and motivating environment

Access to sports activities

Qualifications

• A passion for NIKE and/or love of sport.
• Some experience in retail and/or leadership positions.
• Very good command of English language (written and spoken).
• Experience and competency in serving exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work in shifts and on weekends.

Responsibilities

• Cooperate with the Head Coach to create a unique shopping experience.
• Coordinate, support and supervise a diverse team.
• Implement operational excellent processes to reach sales targets.
• Oversee various departments such as Commercial, Athlete, and Consumer Experience.
• Support Head Coach in implementing NIKE's strategy.
• Provide reports about store activities and consumer insights.
• Ensure that the store complies with all NIKE standards.
• Cooperate with business partners across stores and HQ.

Job description

NIKE WEST LONDON - Assistant Store Manager (Operations)

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead” and a Sales Associates is called "Athlete".

Join the NIKE, Inc. team!

As an Assistant Head Coach you are:

• Cooperating with the Head Coach to create a unique shopping experience and deliver service excellence to our consumers.

• Coordinating, supporting and supervising a diverse team and ensuring an excellent work atmosphere (e.g. recruitment, development, performance management, staffing).

• Implementing operational excellent processes and tools to reach sales targets, optimize services and improve the consumer satisfaction as well as to increase efficiency and productivity.

• Overseeing various departments such as Commercial, Athlete and or Consumer Experience.

• Supporting Head Coach in implementing NIKE’s strategy in your store (e.g. sustainability, membership, digital services).

• Providing reports about store activities, local marketplace and consumer insights.

• Ensuring that the store complies with all NIKE standards and guidelines.

• Cooperating with your business partners across stores and HQ.

What you get:

• Attractive salary that evolves with the market and experience.

• Opportunity on receiving monthly bonus payments.

• Attractive online and in-store employee discounts.

• Attractive Benefits Package, Pension & Share scheme.

• Exciting development and career opportunities.

• Regular training on leadership, sales and products.

• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).

• Staff dress to represent NIKE and foster our team spirit.

• Access to sports activities.

• Opportunities to participate in unique NIKE moments.

What you bring

• A passion for NIKE and/or love of sport.

• Some experience in retail and/or leadership positions.

• Very good command of English language (writtenand spoken).

• Experience and competency in serving exceptional consumer service.

• Ability to coach and develop a strong team.

• Strong focus on communication.

• Flexibility to work in shifts and on weekends.

Qualifications:

• Extensive retail experience including experience in management.

• Enthusiasm and passion about sports and / or sports fashion.

• Availability to work evenings and weekends