Assistant Store Manager

British Heart Foundation; Wallington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A charity organization in Wallington is seeking an Assistant Store Manager to support daily store operations and ensure excellent customer service. The ideal candidate has supervisory experience and a passion for retail standards. Flexible weekend availability is required, with a competitive benefits package including generous leave and employee discounts.

Benefits

38 days annual leave

Wagestream - early wage access

Health cash plan

Cycle to work scheme

25% staff discount

Qualifications

• Experience in a customer-facing role.
• Supervisory experience necessary.
• Passionate about delivering exceptional customer service.

Responsibilities

• Support the Store Manager with daily operations.
• Ensure high standards of customer service.
• Maximize sales through various channels.

Skills

Customer service

Supervisory experience

Commercial drive

Inclusive team development

Results driven

Job description

The opportunity

Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our fashionstore team in Wallington (SM6 0LH) so we could be the perfect match!

What does this role involve:

As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Please note that this role is 4 out of 7 shifts per week.

Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.

What are we looking for:

• Experience in a customer‑facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way.

What’s important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting‑edge research and innovation, which hold the keys to saving and improving more lives.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream – claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25 % staff discount
• Health cash plan (Dental, Optical, Therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10 %
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

Ready to apply? To apply, please follow these simple steps:

• Click the “Apply” button below.
• You’ll be seamlessly redirected to the BHF Careers page.
• Complete the application form, submit your CV and upload your employment history.

What do I need to know?

• DBS Check: Any offer of employment is subject to a satisfactory DBS check.
• Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.
• Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early.
• Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.