Assistant Store Manager

Cotswold Outdoor; Kemp Town Estate; On-site; GBP 28,000 - 29,000; Full time

Job summary

A leading outdoor retailer is looking for an Assistant Store Manager in Kemp Town Estate. You will help lead the store, drive team performance, and ensure exceptional customer service. With a starting salary of £28,600 to £29,000 and a yearly bonus, you’ll also enjoy a range of benefits including a substantial employee discount and ongoing training. If you're passionate about outdoor activities and customer care, this role would be ideal for you.

Benefits

40-60% discount on outdoor brands

33 days holiday

Ongoing training and development

Free wellbeing support

Savings on everyday spending

Qualifications

• Experience as an Assistant Store Manager or in a similar role.
• Pride in delivering outstanding customer service.
• Understanding of store operations, stock management, and safety.

Responsibilities

• Help with the day-to-day running of the store.
• Encourage your team to give expert service.
• Take charge when the Store Manager is away.
• Drive high performance by coaching your team.
• Maintain a high standard of presentation in the store.

Skills

Team leadership

Customer service

Store operations knowledge

Coaching skills

Job description

Looking for a new opportunity in retail? Want to build your skills, support a great team and help customers feel welcome? We're looking for an Assistant Store Manager to help lead one of our busy stores.

Responsibilities

• Help with the day‑day running of the store.
• Encourage your team to give expert service.
• Take charge when the Store Manager is away.
• Work 40 hours per week.
• Enjoy great benefits including staff discounts and regular development opportunities.
• Work in partnership with your Store Manager to support your team in giving every customer a great experience.
• Drive high performance by coaching your team through daily operations including stock management, cash handling and store safety.
• Lead by example, motivating your team to deliver expert service and hit performance targets.
• Help create an inclusive, welcoming environment where every customer feels valued.
• Step up to lead the team in the Store Manager's absence.
• Maintain a high standard of presentation, keeping the store organised, inviting, and easy to shop in.

About the role

You’ll enjoy this role if you:

• Have experience as an Assistant Store Manager and know how to get the best from a team.
• Take pride in delivering outstanding customer service and helping people find the right products.
• Understand the key parts of store operations, from stock and safety to visual standards.
• Value being part of a supportive team that works together to bring out the best in each other.

We believe life is better when it’s spent outdoors. Whether it’s hiking, running or just enjoying fresh air, being outside helps us feel connected and refreshed. Behind every great adventure is the right gear, and behind that, a passionate team.

As an Assistant Store Manager you’ll contribute to leading that team by helping to make the store a friendly place where customers can get expert advice and the right equipment for their adventures.

We’re part of the Cotswold Outdoor Group which includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, helpful advice and care about protecting the planet. Whether you’re moving up in your career or building your leadership skills, we’ll support you with training and chances to grow so you can help create great experiences for customers and your team.

Salary & Benefits

• Starting salary of £28,600 - £29,000, plus a yearly bonus of up to £2,000.
• 40‑60% discount on top outdoor brands across our stores.
• 33 days holiday with the option to buy more.
• Ongoing training and development, including leadership support and expert sessions from leading brands.
• Free, confidential wellbeing support whenever you need it.
• Extra savings on everyday spending like groceries, travel, gym memberships and more through our perks platform.

Everyone’s welcome.