Assistant Site Manager Events

FeverUp; City Of London; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading entertainment company in London seeks an Experience Assistant Site Manager. This role involves supporting daily operations, enhancing customer loyalty through exceptional service, and assisting in the management of local events. Candidates should have a background in operations or hospitality, with strong leadership skills and a passion for creating memorable experiences. This temporary position offers an opportunity to be part of a vibrant community-focused team.

Qualifications

• 3 years of experience in operations, hospitality, or a related industry.
• Strong communication skills both oral and written.
• Ability to manage multiple priorities effectively.

Responsibilities

• Support the manager in daily operational tasks.
• Ensure high-quality customer service.
• Assist in recruitment and onboarding of new hires.

Skills

Operations experience

Hospitality experience

Leadership skills

Organizational skills

Event planning

Customer service

Problem-solving

Tools

Google Suite

HubSpot

Job description

About the Role

The Experience Assistant Site Manager supports and facilitates the manager's work. They assist in the daily operational management of the site and substitute for the manager in their absence. The assistant may have a different yet complementary profile to that of their manager. Assistant Managers will be welcoming and briefing clients leading sessions and ensuring customer loyalty.

Based in London the Experience Assistant Site Manager will sit within the local site Management Team and report directly to the Site Manager and Fever Originals Local team. You will support local operational decisions and assist in ongoing budget and operational optimization efforts. You’ll also actively work towards building the brand within the city community through community partnerships and private events.

This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners.

123Boom!

Forget escape rooms Bombastik! is the ultimate immersive experience that throws you headfirst into a vibrant action-packed video game come to life. Gather your squad of 4-8 players and prepare for 75 minutes of adrenaline-pumping challenges across six themed rooms.

Your mission Defuse the giant paint bomb before it explodes! Each room throws a unique arcade-style hurdle your way. Dodge lasers, navigate a room suspended over lava, crack cryptic codes and test your mental agility with fast-paced games. Work together, think fast and unleash your inner hero to conquer each challenge and earn precious extra time.

Location and estimated start date

December 2025 / London

General responsibilities

Administrative Reporting and Accounting Responsibilities

• Handling calls from clients, suppliers and partners
• Ability to monitor the activity indicators of a center
• Ensuring the proper use of the box office
• Collecting mail and managing invoices from clients or suppliers
• Drafting meeting summaries and sharing them with the team
• Participating in debriefing sessions with the manager to track progress
• Organizing brainstorming sessions with the team for specific goals

Management Responsibilities

• Ensuring high-quality customer service and client satisfaction
• Assisting with recruitment schedule development and inventory management
• Supporting the onboarding training and integration of new hires

Business Responsibilities

• Assistant Managers are expected to run different sessions themselves during the week setting an example for the on-site staff.
• Assisting in growing the business by attracting new B2B & B2C customers responding to enquiries and ensuring the utmost satisfaction and a consistent word of mouth.
• Guaranteeing our venue will always be a safe & welcoming place to visit and work in.
• Maintaining great relationships with guests, suppliers and partners (i.e. our partner local charity)

Skills & Requirements

• 3 years of experience in operations, hospitality, live entertainment franchise management or a related industry.
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
• Friendly, energetic and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet.
• Ability to stand for extended periods of time; moderate level of physical ability is required
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends and holidays may be required).
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status
• Encouraged to have knowledge of live entertainment and a certain passion for the brand; live events and / or theme park experience is a plus!

Required Experience

Manager

Key Skills

• Marketing
• Catering
• Organizational skills
• Hospitality Experience
• Management Experience
• HubSpot
• Event Planning
• Events Management
• Project Management
• Event Marketing
• Leadership Experience
• Negotiation

Employment Type: Temp

Vacancy: 1