Assistant Shop Manager - Lead Customer Service & Volunteers

St Barnabas Hospices; Worthing, Hove; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused hospice organization in Worthing is seeking a Retail Shop Assistant to support the Retail Shop Manager in managing day-to-day operations. The role includes enhancing customer relations, maximizing shop profits through effective sales strategies, and supervising volunteers. This position offers a chance to impact the community positively, ensuring high standards of service and support for the hospice's mission.

Benefits

Company pension scheme

Up to 35 days' annual leave

On-site education support

Free parking

Corporate rate gym membership

Qualifications

• Ability to manage retail operations and coordinate volunteers
• Proven skills in maximizing sales and customer engagement
• Experience in handling cash and bank reconciliation

Responsibilities

• Assist the Retail Shop Manager in daily activities
• Ensure shop delivers high customer service standards
• Coordinate volunteer work and manage expenses

Skills

Customer service

Sales promotions

Volunteer management

Financial management

Job description

A community-focused hospice organization in Worthing is seeking a Retail Shop Assistant to support the Retail Shop Manager in managing day-to-day operations. The role includes enhancing customer relations, maximizing shop profits through effective sales strategies, and supervising volunteers. This position offers a chance to impact the community positively, ensuring high standards of service and support for the hospice's mission.