Assistant Shop Manager

St Barnabas Hospices; Worthing, Hove; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused hospice organization in Worthing is seeking a Retail Shop Assistant to support the Retail Shop Manager in managing day-to-day operations. The role includes enhancing customer relations, maximizing shop profits through effective sales strategies, and supervising volunteers. This position offers a chance to impact the community positively, ensuring high standards of service and support for the hospice's mission.

Benefits

Company pension scheme

Up to 35 days' annual leave

On-site education support

Free parking

Corporate rate gym membership

Qualifications

• Ability to manage retail operations and coordinate volunteers
• Proven skills in maximizing sales and customer engagement
• Experience in handling cash and bank reconciliation

Responsibilities

• Assist the Retail Shop Manager in daily activities
• Ensure shop delivers high customer service standards
• Coordinate volunteer work and manage expenses

Skills

Customer service

Sales promotions

Volunteer management

Financial management

Job description

About the role

To assist the Retail Shop Manager to manage and co‑coordinate the day‑to‑day activities of the shop ensuring excellent customer service and maximising overall profit. To assist in enhancing the profile of the hospices in the community by good customer relations. To independently stand in for the Shop Manager in their absence.

Essential criteria

• Maximise the contribution for the shop through sales from all donated and new goods
• Ensure the shop delivers high standards of customer service
• Capture Gift Aid at every opportunity to maximise income
• Assist the manager with sales promotions, stock generation activities and income from new goods
• Encourage the work of volunteers and co‑ordinate the volunteers work and rotas
• Assist the Manager in recruitment, induction, training, and development of volunteers
• Manage expenses, banking and cash reconciliation as required

About us

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in‑patient care and community living well services.

Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life‑limiting conditions.

Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people‑centric organisation like ours.

Benefits

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days’ annual leave inclusive of bank holidays
• On‑site education support and study leave opportunities
• Option to access Health Shield and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service

Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.