Assistant Shop Manager

Helen & Douglas House; Stroud; On-site; GBP 26,000; Full time

Job summary

A charitable organisation in Stroud is seeking an Assistant Shop Manager for a full-time role. You will work 37.5 hours per week to maximise sales and provide excellent customer service. Strong organisational and IT skills are essential, along with previous charity retail experience. You will manage volunteer teams and maintain a positive shop environment. This position includes a weekend rota and the commitment to safeguarding as part of our charity's mission.

Qualifications

• Previous experience in charity retail preferred.
• Strong organisational and IT skills required.
• Ability to manage volunteer teams effectively.

Responsibilities

• Maximise sales profits and deliver great customer service.
• Support management to achieve objectives.
• Manage volunteer teams in various situations.
• Participate in training and skill development.
• Work on a flexible weekend rota.

Skills

Charity retail experience

Attention to detail

Organisational skills

IT skills

Volunteer management

Job description

Overview

Hours: 37.5 hours per week (worked as 5 out of 7 days, including weekend rota). Location: Stroud. Salary: £25,087 per annum. Closing date: 17 February 2026 at 12:00 noon.

Join us as an Assistant Shop Manager in our Stroud shop and become an ambassador for our charity. This is a permanent full-time position working 37.5 hours per week.

Responsibilities

• Work in a busy shop alongside volunteers to maximise sales profits and deliver great customer service.
• Support the Shop Manager and Area Manager to achieve objectives in detail orientation, organisation, and IT skills.
• Manage volunteer teams in a variety of situations while maintaining a positive and welcoming shop environment.
• Participate in training and develop the right attitude and willingness to learn specific skills.
• Work on a weekend rota as the shop is open 7 days a week; flexibility in working patterns.

Qualifications and Skills

• Previous experience of charity retail would help you hit the ground running.
• A good eye for detail, strong organisational and IT skills.
• Ability to manage volunteer teams and respond to changing needs and volunteers available to work.

Additional information

• All applicants are required to undertake a Disclosure and Barring Service (DBS) check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value a diverse workforce.
• We are committed to interview transparency and will share interview questions in advance if you are invited to interview. Interviews will be conducted virtually via Microsoft Teams.
• We encourage applications from all areas of the community.
• If you require any adjustments during the recruitment process, please contact [e-mail].
• Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life, and bereavement care to life-limited children and their families.