Assistant Shop Manager

Alder Hey Children's Charity; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent charity organization in Liverpool is looking for a dedicated Assistant Charity Shop Manager. You will support the Shop Manager in leading a passionate team and driving sales while fostering community engagement. Your responsibilities include managing volunteers, optimizing shop operations, adhering to health and safety standards, and ensuring excellent customer service. This role is pivotal in maximizing the shop's impact and supporting vital charity initiatives.

Benefits

Community engagement opportunities

Supportive team environment

Training and development for volunteers

Qualifications

• Experience in retail management or charity shop operations.
• Strong leadership and motivational skills.
• Commitment to charity values and community service.

Responsibilities

• Support the Shop Manager in day-to-day operations.
• Manage a team of volunteers and staff effectively.
• Maximise sales and profit through strategic efforts.

Skills

Team management

Customer service

Community engagement

Cash handling

Health and Safety adherence

Job description

We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our successful team to help manage our charity shop in Old Swan.

This role supports the Shop Manager in leading, motivating, and developing a team of dedicated employees and volunteers, fostering strong community engagement and maximising the shop's impact.

Income Generation

• Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met.
• Support the team to maximise income from Gift Aid on donated products.
• Support the team to maximise income via our online platforms.
• Support the team with arranging van deliveries/collections daily.
• Work with the wider Charity team to promote and support fundraising activities and events.
• Explore ways to maximise sales via events, donation drives, pop‑up shops, etc.
• Cash up the till at the end of shift and ensure banking documents are completed. Investigate any discrepancies and report them to the Manager.
• Support with ensuring the money is ready and accessible for cash collection.
• Open and close the shop at the appropriate times.

Volunteers

• Support and manage a team of volunteers.
• Utilise volunteer skill sets and motivate them to deliver great customer service and perform tasks in‑line with charity standards.
• Maximise the shop's opening hours and ensure the shop is open and managed by the shop team in the absence of the Shop Manager.
• Help to provide and support ongoing training and development for volunteers.
• Work and treat employees, volunteers and stakeholders in accordance with the Charity's values.

Health & Safety (in conjunction with Shop Manager)

• Ensure the shop adheres to Retail Health and Safety regulations.
• Implement good Health and Safety practices to help protect employees, volunteers, and customers.
• Help to ensure employees and volunteers are trained in manual handling.
• Help maintain the cleanliness of the shop and behind‑the‑scenes areas.

Stock Control (in conjunction with Shop Manager)

• Ensure continuous, sufficient levels of high‑quality stock.
• Be responsible for deliveries and stock controls.
• Ensure stock is appropriate to the business and priced accordingly.
• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates.
• Ensure visual merchandising is a high priority, with products featured prominently in window displays.

Customer Service

• Be professional, patient and have a 'people‑first' approach to customer services.
• Be committed to the principles of equality, diversity, and collaborative working.
• Set high standards of cleanliness, display and merchandising.
• Establish quality standards, consumer safety and ensuring continuity.
• Play a key role in enabling the shop to represent the Charity's values.

Other Duties

• Be an outstanding advocate for Alder Hey Children's Charity in line with the core values of the organisation.
• Any other reasonable duties as required by your line manager.

The Charity retail team are currently conducting a four‑day working week trial, due to end on 30 June 2026. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four‑day working week. The trial is monitoring the benefits against productivity and a decision will be made before 30 June 2026 to agree the next steps, based on an assessment of the trial period; the four‑day working week trial may be ended, extended or adopted permanently.

Alder Hey Children's Charity raises vital funds to help make Alder Hey Children's Hospital a truly world‑class, patient‑friendly hospital for the 450,000 patients and families we care for every year. The charity supports a wide range of life‑enhancing projects that improve the experience of our amazing young patients. This includes funding specialist medical equipment to ensure our skilled surgeons and clinical teams have access to the most cutting‑edge technology and investing in hi‑tech distraction equipment proven to reduce pain and anxiety for children during their hospital stay. We also support innovative programmes such as ward musicians, our on‑site magician, and dedicated play specialists on every ward. In addition, our charity retail operation plays a key role in raising funds and engaging our community. With a presence on‑site at the hospital and across local areas, our retail outlets offer a variety of high‑quality donated and new goods. Every purchase helps us continue to deliver exceptional care and fund critical projects, while also providing volunteering and community engagement opportunities that extend the impact of our mission beyond the hospital walls.

Here at Alder Hey Children's Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, we help deliver the support necessary so that our hospital can continue to deliver the very best care for young patients and families. Our values are: Courage – we try new things and take risks to innovate and drive forward new ideas; Together – we work together as one team; Passion – we are passionate about what we do; Magic – we are fun, creative and child‑led.