Assistant Service Manager - Planned Care

Chelsea and Westminster Hospital NHS Foundation Trust; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading NHS Trust in London is seeking an Assistant Service Manager to oversee patient services in clinical areas. This role involves supporting operational management, working closely with nursing and clinical teams to meet national KPIs, and ensuring staff development. Ideal candidates will possess operational experience, excellent communication skills, and the ability to work under pressure. The role supports surgical specialties, offers flexible working options, and embraces equality in applications.

Qualifications

• Proven operational experience at a junior level.
• Ability to deliver improvements across systems and processes.
• Excellent oral and written communication skills.

Responsibilities

• Support the Service Manager and Service Directors in service management.
• Work with clinical teams to achieve performance targets.
• Manage line staff professionally with development plans.
• Support various surgical specialties effectively.

Skills

Excellent communication skills

Operational experience

Ability to work under pressure

Team collaboration

Job description

Overview

The Assistant Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the service manager and the Service Directors with the operational management of the services and delivery of national KPIs.

The Assistant Service Manager will work closely and in partnership with other services within the Trust, in particular the nursing teams; clinical teams; Patient Access, PALs and other divisions to achieve agreed performance, productivity targets and clinical quality indicators; assist the Service Manager and the Service Directors in the delivery of objectives across the Directorate as well as directly manage mutually agreed projects and service improvement initiatives.

Responsibilities

• Support the Service Manager and the Service Directors with the operational management of the services and delivery of national KPIs.
• Work closely with nursing teams, clinical teams, Patient Access, PALs and other divisions to achieve performance, productivity targets and clinical quality indicators.
• Assist the Service Manager and the Service Directors in delivering objectives across the Directorate and directly manage mutually agreed projects and service improvement initiatives.
• Ensure line management of staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.
• Some roles may require weekend shifts at multiple sites.
• Support two roles in the Planned Care Surgery Operational Team (one based at Chelsea and Westminster Hospital and the other at West Middlesex University Hospital).
• Support a range of surgical specialties including Ophthalmology, Oral Surgery, Plastic Surgery, Trauma and Orthopaedic and Podiatry Services.
• Collaborate with nursing, administrative and clinical teams to deliver performance and productivity targets and support the delivery of high quality patient services.

Role scope and requirements

This is a fast paced and busy role and you should ideally have some operational experience at a junior level, delivering improvements to systems, processes and performance, working across a wide range of staff to achieve good outcomes for patients. You will have excellent communication skills - both oral and verbal - and will be able to work well under pressure, balancing competing demands and meeting tight deadlines.

About Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust is one of England\'s top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children\'s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us \'Good\' in safety, effectiveness, care, and responsiveness, and \'Outstanding\' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

Flexible working and equality

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven\'t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.