Assistant Service Manager

Jago Consultants; Southend-on-Sea; On-site; GBP 35,000 - 44,000; Full time

Job summary

A leading automotive service operation seeks an Assistant Service Manager to oversee the Service Reception team and ensure excellent customer service. The ideal candidate will have experience in a dealer environment, a strong knowledge of the industry, and the ability to multitask under pressure. The position offers a competitive salary of circa £35,000 with potential earnings up to £44,000, as well as a comprehensive employee benefits package.

Qualifications

• Experience as an Assistant Service Manager or Reception Manager in a main dealer environment.
• Strong industry knowledge.
• Full driving license.

Responsibilities

• Day-to-day running of the Service Reception team.
• Overseeing 9 direct reports.
• Assist the Service Manager in customer service and achieving profit targets.

Skills

Multi-tasking

Industry knowledge

Quality awareness

Ability to work under pressure

Job description

Job Description

Are you a driven, enthusiastic, and motivated individual? Do you thrive in a fast-paced environment? Can you deliver world-class customer service?

If yes, we want to hear from you! We are looking to recruit an Assistant Service Manager to work within a large and busy service operation.

The successful candidate will be responsible for the day-to-day running of the Service Reception team, overseeing 9 direct reports. You will work closely with the Workshop Controller to ensure efficient daily workload management and assist the Service Manager in providing excellent customer service while achieving profit and retention targets.

About You:

We expect you to demonstrate skills including:

• Experience as an Assistant Service Manager or Reception Manager in a main dealer environment is essential
• Strong industry knowledge
• Aptitude for multi-tasking
• Ability to work under pressure
• Quality awareness
• Full driving license

Package:

Full employee benefits package
Basic salary circa £35,000 with OTE of £44,000