Assistant Service Manager

Renault Retail Group UK Ltd; Bristol; On-site; GBP 36,000 - 43,000; Full time

Job summary

A leading automotive service provider in Bristol is seeking an experienced Assistant Service Manager. You will organise service department activities to ensure excellent customer service and achieve departmental targets. Strong communication and management skills are essential. The role offers a salary of £33,000 per annum plus bonuses, a company car, and various employee benefits including 33 days annual leave and professional development opportunities.

Benefits

Company car

33 days annual leave

Pension scheme

Discounted gym membership

Learning and development opportunities

Qualifications

• Previous experience in an Assistant Service Manager role.
• Management or supervisory experience.
• Knowledge of health and safety regulations.

Responsibilities

• Assist with organising and controlling Service Department activities.
• Coach and support service team members.
• Ensure compliance with health and safety regulations.

Skills

Customer service

Time management

Communication

Business acumen

Tools

CDK Drive

Kerridge

SAF

Job description

Are you passionate about providing an outstanding level of customer service? We’re looking for an experienced Assistant Service Manager who is highly organised and efficient to join our friendly team.

What you’ll be doing

• Assist with organising and controlling the activities of the Service Department so that it provides the highest level of customer service, achieves its annual budget and complies with all relevant RRG and RUK policy and procedures and all relevant legislation
• Support the maximisation of manufacturer quality performance measures and associated rewards
• Assist in managing departmental profitability by ensuring direct profit achieves or exceeds budget, and by supporting workshop WIP and workshop debt in line with budget expectations
• Oversee the volume of work within the workshop and promote the sale of accessories, parts, extended warranties, new and used vehicles
• Provide support to ensure full compliance with all manufacturer warranty systems
• Coach and support service team members to help them achieve their objectives while delivering performance that meets or exceeds departmental targets
• Ensure department complies with H&S regulations, Renault 10 Mandatory Rules and 74 Key Requirements
• Ensure that the RRG Service Customer Process is fully implemented – RRG Service Way

Working hours: Monday-Friday 8am-6pm & Saturday am on a rota (overtime paid)

What we’re looking for

• Previous experience in an Assistant Service Manager role
• Management / supervisory experience
• Knowledge of health and safety regulations
• Strong communication skills with the ability to build rapport with customers
• Ability to deliver an outstanding customer experience
• Business acumen
• Highly organised with excellent time management skills
• Knowledge of CDK Drive, Kerridge, SAF
• A clean UK driving licence (essential)

Why join us?

• A salary of £33,000 pa plus 20% bonus
• Company car
• 33 days annual leave (including Bank Holidays)
• Holiday Buy / Sell scheme
• Pension scheme with life assurance
• Enhanced Maternity and Paternity leave
• Discounted gym membership to support your wellbeing
• Learning and development opportunities
• Clear pathways to progress your career

Interested? Apply now