Assistant Service Manager

Jago Consultants; Aylesbury; On-site; GBP 35,000; Full time

Job summary

A leading motor garage near Aylesbury is seeking an Assistant Service Manager to oversee service operations and lead the team. The ideal candidate will have a minimum of 3 years of experience in a similar role, demonstrating effective leadership and customer service skills. This position offers a competitive salary of circa £35,000 plus bonuses, along with opportunities for career progression.

Qualifications

• Minimum 3 years of experience in a similar role.
• Experience as a Senior Service Advisor, Workshop Controller, or Service Reception Manager.
• Proven track record of stability and leadership.

Responsibilities

• Lead the Service Department in the absence of the Service Manager.
• Motivate and coach the front-of-house team.
• Oversee daily operations and ensure performance against targets.

Skills

Leadership

Coaching

Customer Service

Performance Management

Job description

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Assistant Service Manager / Workshop Controller / Service Reception Manager

Required by my Main Dealer Motor Garage near Aylesbury in Buckinghamshire.

Job Location: Aylesbury, Buckinghamshire

Salary: circa 35k basic plus bonus

Candidate Profile:

Your previous experience should be in a similar role such as a Service Manager, Front of House Manager, Workshop Controller, or Senior Service Advisor.

Responsibilities:

• You will need to lead by example daily.
• Have an enthusiastic and passionate personality to motivate your team.
• Help resolve staff and customer concerns and take responsibility for hitting business objectives.
• Oversee all aspects of the Service Department operations in the absence of the Service Manager.
• Challenge and drive the performance of the front-of-house staff.
• Manage, coach, and motivate employees to ensure high-quality staff.
• Assist with monitoring performance against targets.
• Ensure correct completion of Vehicle Health Checks, upsell conversions, and follow-up of unsold, deferred work processes.

About You:

• Preferably at least 3 years of experience as a Senior Service Advisor, Workshop Controller, Service Reception Manager, or Assistant Service Manager, with a successful track record.
• You should be a leader and an ambassador for the brand and dealer group.
• Demonstrate a stable career path.
• Capable of balancing hands-on support with departmental management when the Service Manager is unavailable.