Assistant Retail Manager - Walcot Street

Julian House; Clays End; On-site; GBP 20,000; Full time

Job summary

A community charity in Bath is seeking an Assistant Retail Manager to support the smooth running of charity shops. This role involves leading a team of volunteers, managing donations, and collaborating with the Shop Manager to enhance sales and customer experience. Candidates should have retail experience and a customer-focused approach. The position offers 27 days of annual leave, staff discounts, and significant career development opportunities.

Benefits

Access to Rewards Platform including Employee Assistance Programme

27 days annual leave plus bank holidays

30% staff discount at charity shop

Generous pension scheme

Opportunities for career development

Blue Light Card discounts

Qualifications

• Experience working within a retail setting.
• A proactive, customer-focused approach to work.

Responsibilities

• Collaborate with the Shop Manager to exceed income and profit targets.
• Manage donations and prepare items for sale.
• Assist in training and developing the volunteer team.
• Support the Shop Manager in administrative tasks.

Skills

Customer-focused approach

Experience in retail

Job description

Job Role

Assistant Retail Manager

Salary

£19,048 per year (full time equivalent £23,810)

Hours

30 hours per week

Contract type

Permanent

Location

Bath, Walcot Street

Additional information

Availability to work every other weekend

About Julian House

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

About the Role

As an Assistant Manager, you’ll play a key role in the success of our charity shops, ensuring everything runs smoothly day to day. From leading and motivating our fantastic team of volunteers to managing stock and creating a warm, welcoming shopping experience, you’ll be right at the heart of our mission.

Responsibilities

• Collaborating with the Shop Manager to meet and exceed income and profit targets by optimising sales, minimising operational costs, and continually seeking innovative ways to enhance to shop.
• Manage donations, including the sorting, pricing and preparation of items for sale and effectively disposing of unwanted items.
• Assisting in the recruitment, training and development of the volunteer team and ensuring the shop has a built-up volunteer base.
• Support the Shop Manager in administrative tasks, including cash handling and banking.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

Qualifications / Requirements

• Experience working within a retail setting.
• A proactive, customer-focused approach to work.

Benefits

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part‑time staff)
• 30% staff discount at Julian House charity shop
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Get in touch

If you have any questions about this role, please get in touch with the recruitment team at [e-mail]. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!