Assistant Restaurant Manager

Prezzo; Hemel Hempstead; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading Italian restaurant chain in Hemel Hempstead is seeking an experienced Assistant Manager to foster a warm and welcoming environment. You will support the General Manager, drive sales, manage daily operations, and train a high-performing team to deliver exceptional service. Ideal candidates have 2-3 years of management experience in hospitality, excellent customer service skills, and a commitment to high standards. Competitive salary with additional perks including discounts and career development opportunities.

Benefits

TRONC and Commission Schemes

50% off food and drink

Employee Assistance Programme

Career development opportunities

Qualifications

• 2-3+ years' experience as a manager in the Hospitality Industry.
• Commercially astute with experience of setting and delivering against targets.
• Good knowledge of health & safety, food safety and employee relations matters.

Responsibilities

• Support the General Manager in driving sales, marketing, and community engagement.
• Lead pre-shift briefings to align on updates, targets, and priorities.
• Monitor and manage financial metrics to ensure profitability.

Skills

Customer service skills

Problem-solving skills

Interpersonal skills

Organizational skills

Communication skills

Job description

Overview

Assistant Manager - Prezzo Italian

"Better Careers for Everyone!"

GBP29,400 - GBP32,000 basic salary, plus tronc and bonus

As an Assistant Manager at Prezzo Italian, you'll be at the heart of the restaurant - working alongside your General Manager to deliver standout dining experiences and strong operational results.

You'll play a key role in uniting and supporting your team, helping everyone give their best. By building strong, trusting relationships with both guests and team members, you'll foster a warm, welcoming environment where people feel valued and connected.

Above all, you'll take pride in raising the bar-leading with heart, championing high standards, and making sure every guest leaves feeling genuinely cared for.

How we work

• Respond quickly to challenges, keeping service and performance on track.
• Make every guest interaction personal and memorable.
• Use insight and problem-solving to support business success.
• Stay aligned with your team and GM on daily goals and priorities

Our Person

We are looking for someone who:

• Celebrate team achievements to cultivate motivation and recognition.
• Recruit, train, and develop talent with structured onboarding and growth plans. Support retention and career progression through coaching and performance reviews.
• Apply People policies fairly and consistently. Promote an inclusive, collaborative culture across all teams.
• Train and empower the team to deliver exceptional service with strong menu knowledge.
• Lead pre-shift briefings to align on updates, targets, and priorities.
• Handle guest feedback professionally, resolving concerns proactively.
• Support team to engage with guests, creating a warm and welcoming atmosphere.
• Support the General Manager in driving sales, marketing, and community engagement. Maximise restaurant capacity through efficient table management while upholding service standards.
• Monitor and manage financial metrics to ensure profitability. Assist with forecasting, budgeting, and performance target setting.
• Oversee daily operations, ensuring compliance with safety, hygiene, and audit standards. Maintain top cleanliness, presentation, and atmosphere to meet brand standards.
• Lead the restaurant in the General Manager's absence.
• Develop future leaders, developing internal growth.
• Proactively solve operational challenges for smooth service.

Experience We Value

• 2-3+ years' experience as a manager in the Hospitality Industry.
• Comfortable working in a fast paced and growing business.
• Expert at organisation, prioritising, multi-task and meet tight set deadlines. Commercially astute with experience of setting and delivering against targets.
• Excellent customer service skills.
• Commercial awareness.
• Previous experience in similar role with good knowledge health & safety, food safety and employee relations matters.
• Good interpersonal and communication skills.
• Problem-solving skills, being able to prioritise and show initiative.
• Good organisational skills and computer literacy.
• Ability to promote mutual respect and teamwork and develop teams.
• Ability to embrace change, always maintaining a positive outlook.

Prezzo Perks

What's in it for you?

• TRONC and Commission Schemes - earn more as you drive success!
• 50% off food and drink at Prezzo, free meals on shift, and at least 25% discount for family and friends.
• Your birthday off!
• Employee Assistance Programme & GP appointment helpline.
• Grow with us - Career development opportunities & internal progression pathways.

Apply Now! Whether you're starting or looking to grow your career, apply today and be part of the Prezzo family!