Assistant Reception Manager — Luxury Coastal Resort

Front Office, Guest Services & Reservations; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in Bournemouth is seeking an Assistant Reception Manager to oversee front desk operations and lead the reception team. The successful candidate will manage guest enquiries and ensure a high standard of service. This role offers opportunities for career progression in luxury hospitality and includes unique training and benefits. Ideal for someone ready to take on leadership responsibilities in a vibrant working environment.

Benefits

Excellent progression opportunities

Career pathways

Competitive salary

Hotel stay and F&B discounts

Meals included while on duty

Qualifications

• Experience in hospitality management or similar role.
• Strong communication and interpersonal skills.
• Ability to manage and motivate a team.

Responsibilities

• Support the Reception Manager in leading the reception team.
• Oversee check-ins and check-outs at the front desk.
• Act as point of contact for guest enquiries.
• Handle escalated guest issues with professionalism.

Skills

Leadership

Customer service

Problem-solving

Job description

A luxury hotel in Bournemouth is seeking an Assistant Reception Manager to oversee front desk operations and lead the reception team. The successful candidate will manage guest enquiries and ensure a high standard of service. This role offers opportunities for career progression in luxury hospitality and includes unique training and benefits. Ideal for someone ready to take on leadership responsibilities in a vibrant working environment.