Assistant Reception Manager - Crowne Plaza Nott

Valor Hospitality; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality group in Nottingham is seeking an experienced Assistant Reception Manager to lead the front desk team. You will ensure exceptional guest service from check-in to check-out, manage team operations, and handle guest inquiries. Ideal candidates should have supervisory experience in hospitality and excellent leadership skills. This role offers various employee benefits including discounts and wellness programs.

Benefits

Exclusive discounts

Discounted stays for friends and family

50% discount when dining in restaurants and bars

Free meals while on duty

Qualifications

• Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead, train, and motivate the front desk team.
• Handle guest inquiries, complaints, and special requests.
• Oversee daily front desk operations for efficiency.

Skills

Team Leadership

Guest Relations

Operational Excellence

Communication

Organizational Skills

Flexibility

Tools

Hotel Management Software (Opera, PMS)

Job description

Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality.

Responsibilities

• Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
• Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
• Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
• Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
• Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Qualifications

• Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS).
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with a calm and professional demeanor.
• Flexibility to work various shifts, including weekends and holidays.

Benefits

• Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
• Discounted stays for friends and family
• 50% discount when dining in our restaurants and bars
• Free meals while on duty
• Access to high-street discounts on a range of shops, experiences and more
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
• Generous refer-a-friend bonuses, starting at £250
• Wellbeing and wellness initiatives: calendar of wellness activities and the #HealthyHabits campaign
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7
• Healthcare Cash Plan options
• Fully funded apprenticeship programmes
• Internal development programmes to support growth within your role
• Monthly and annual team member service awards

Note: This description reflects current responsibilities and benefits and is subject to change.