Assistant Reception Manager

Village Hotels; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Reading is seeking a dynamic Receptionist to work alongside the Reception Manager in delivering outstanding guest service. Responsibilities include overseeing the reception team, engaging with guests, and ensuring smooth operations. Ideal candidates will have an infectious personality, problem-solving skills, and a passion for exceptional service. The role offers a vibrant work environment within a modern hospitality setting, along with various benefits including health and wellness programs, flexible hours, and exclusive discounts.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

30% discount at Starbucks

Flexible working hours

Employee Assistance Programme

Qualifications

• Must have a passion for delivering exceptional guest experiences.
• Infectious personality is critical for success.
• Ability to solve problems efficiently and motivate others.

Responsibilities

• Assist the Reception Manager in overseeing the reception team.
• Ensure guests receive a flawless experience at check-in and check-out.
• Engage with guests to utilize hotel technology effectively.

Skills

Infectious personality

Problem-solving initiative

Motivating and engaging others

Team player

Outstanding guest service

Job description

First impressions are the most important right? Our welcoming reception areas are a hive of activity and at the epicentre of the action. Often the first and last point of contact for our guests and the first place to go for advice or assistance, service here needs to be second to none. This diverse and challenging role is responsible for working alongside the Reception Manager in ensuring the reception team are on point, all the time, ready to jump in to action, interact with our guests to use our latest technology and ensure they have a flawless experience.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance
• T&C’s apply based on your contract

Requirements

• An infectious personality
• Initiative to solve any problem for our guests
• Ability to motivate and engage others
• Team player and ability to partner with other departments
• A passion for delivering outstanding guest service

Come and be part of something new & something special - Work, Grow & Play the Village Way!