Assistant Reception Manager

Harbour Hotels; Guildford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group in Guildford is seeking a Head Receptionist to deliver exceptional customer service while managing Front Office operations. The ideal candidate will have at least 2 years of supervisory experience in a Front Office role, alongside knowledge of OPERA software. This position offers excellent progression opportunities within the group, including unique training and discounts on hotel stays and food and beverage services. A vibrant work environment awaits as part of our dynamic team.

Benefits

Excellent progression opportunities

Bespoke career pathways

Competitive salary

Hotel stay and Food and Beverage discounts

Employee Assistance Program

Stylish uniform included

Meals included whilst on duty

Qualifications

• Minimum of 2 years Front Office experience at Supervisory level.
• Full knowledge of OPERA software.
• Experience in collating guest feedback and billing.

Responsibilities

• Ensure every guest receives the ultimate in customer service.
• Handle complaints effectively as a key aspect of the role.
• Motivate the Front Office team and ensure smooth operation.

Skills

Effective communication

Complaint handling

Team motivation

Front Office experience

Knowledge of OPERA

Job description

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role…

We have a superb opportunity for a Head Receptionist to join the team. As Assistant Reception Manager, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 2 years’ Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA.

What’s in it for you…

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty