Assistant Reception Manager

Hilton Worldwide, Inc.; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A luxury hotel chain in London is seeking an Assistant Reception Manager to oversee Front Office operations and maintain high service standards. This role involves team leadership, operational improvements based on guest feedback, and promoting hotel services. Strong leadership and customer service skills are essential for success in this dynamic environment. Competitive salary and benefits are offered.

Benefits

28 days paid holiday

Team Member discounts on hotel stays

Access to leadership and development programmes

Wellbeing programmes

Qualifications

• Previous supervisory experience in Guest Services within the hotel/leisure/retail.
• Commitment to delivering a high level of customer service.
• Ability to work under pressure.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Maximise room occupancy and promote services.
• Monitor the performance of the Front Office Team Members.

Skills

Leadership

Customer Service

Sales Capabilities

IT Proficiency

Interpersonal Skills

Job description

Overview

Assistant Reception Manager at London Hilton on Park Lane, Mayfair, London. Located in a five-star property with 453 guest rooms, including 56 suites. Annual salary: up to £29,120 plus upsell.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

London Hilton on Park Lane combines luxury with a strong focus on service excellence and career development.

Benefits

• 28 days paid holiday increasing with service
• Exclusive perks through our online discount portal
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Wellbeing programmes to help you Thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Recognised as a ‘Great Place to Work’
• Free meals on shift

Responsibilities

• Assist with the overseeing of the entire Front Office operation to maintain high standards
• Seek Guest feedback and make operational improvements
• Ensure the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Manage staff performance issues in compliance with company policies and procedures
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

Qualifications

• Previous supervisory experience in Guest Services within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.