Assistant Property Manager

AWD online; Oxford; On-site; GBP 30,000; Full time

Job summary

A well-established housing association in Oxford is seeking an experienced Assistant Property Manager. You will deliver exceptional service to residents, manage tenancy paperwork, and assist with property management tasks. Candidates should have strong communication skills and experience in customer service. This full-time role offers a salary of £29,257 and generous benefits including holidays and pension contributions.

Benefits

25 days’ holiday (Plus Bank Holidays)

Up to 8% contributory pension

Investment in learning and development

£300 annual health and lifestyle allowance

Qualifications

• Educated to GCSE level or equivalent in Maths and English (Grades A*-C).
• Experience of delivering excellent customer service in a front facing role.
• Proven experience of problem solving for customers including vulnerable people.

Responsibilities

• Coordinate accommodation allocation and tenancy paperwork.
• Manage day-to-day administrative duties as a point of contact.
• Monitor contractor performance and property inspections.
• Assist with resolving customer queries and documentation management.

Skills

Excellent communication

Microsoft Office skills

Problem solving

Customer service

Education

GCSE level in Maths and English (Grades A*-C)

Tools

Outlook

Word

Excel

Job description

Overview

Assistant Property Manager with previous experience of delivering front line customer service in a front facing role helping vulnerable people, who has excellent communication and Microsoft Office skills is required to join our Specialist Housing - Student & Keyworker to join a well-established housing association based based in Oxford, Oxfordshire.

SALARY: £29,257 per annum + Generous Benefits (see below)

LOCATION: Oxford, Oxfordshire (OX4) – 100% Site Based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday to Friday

Job Overview

Are you a people person with a passion for property management?

Do you thrive in a fast-paced environment where every day brings a new challenge?

If so, please read on!

We have a fantastic new job opportunity for an Assistant Property Manager with previous experience of delivering front line customer service in a front facing role helping vulnerable people, who has excellent communication and Microsoft Office skills.

Working as the Assistant Property Manager you will play a vital role in ensuring residents receive exceptional service, helping them feel at home while ensuring properties are well-managed and compliant.

As the Assistant Property Manager you will assist in delivering high-quality housing management and act as a single point of contact to provide excellent customer service to residents dealing with everything from handling tenancy paperwork to liaising with contractors.

DUTIES

Your duties as an Assistant Property Manager will include:

• Participate in the accommodation allocation process including issuing of all tenancy paperwork, dealing with end of tenancy paperwork and notices, ensuring vacant properties are ready to let and collection of advance payments
• Carry out day-to-day administrative duties including being the point of contact for their customers and partner organisations, issuing letters and notices, producing invoices, and responding to enquiries
• Assist the Property Managers with low level arrears, maximising the Groups income
• Report repairs where required and escalate issues/actions required where necessary
• Assist the Area Manager in monitoring contractor performance. Liaise with contractors and customers on planned inspection & testing visits including updating and maintaining records
• To assist the Property Managers carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issues
• Assist the Area Manager by monitoring expenditure against budget, monitoring use of stock and working with internal teams on service charge estimates and accounts
• Assist the Property Manager to encourage and support occupants of buildings towards good housekeeping and fire safety practices
• To assist Property Managers in resolving customer queries promptly, including liaison with the Operational Teams, customers, partnering Trusts as required
• Maintain all relevant documentation to the required standards at both the organisation and premises level
• Build relationships and work with both internal and external stakeholders to support the customers
• Attend and represent the organisation, with support, at internal and external meetings and forums when required
• Produce reports using standard templates to monitor performance and assist in ensuring tenancy management objectives are achieved

CANDIDATE REQUIREMENTS

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• Good knowledge of Outlook, Word & Excel
• Experience of delivering excellent customer service in a front facing role
• Proven experience of problem solving for customers and understanding their needs, including vulnerable people

BENEFITS

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Investment in your learning and development
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

Apply

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13815

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