Assistant Patient Pathway Co-ordinator CDC

NHS; City Of London; On-site; GBP 29,000 - 32,000; Full time

Job summary

A healthcare service provider is seeking an Assistant Patient Pathway Coordinator to manage patient appointments and inquiries within the Cardiology Diagnostics Booking Team. This role requires strong organisational skills and experience in customer service. Ideal candidates will have an NVQ Level 3 in Business Administration and be proactive in ensuring high levels of patient satisfaction. The position offers a fixed-term contract with a salary range of £29,651 to £31,312 per annum.

Qualifications

• Experience of using IT systems and patient data systems.
• Knowledge of healthcare administrative systems and processes.
• Ability to manage and resolve difficult situations.

Responsibilities

• Arrange appointments for patients.
• Answer patient queries via phone and email.
• Work as part of a multi-disciplinary team.

Skills

Organisational skills

Customer service experience

IT systems experience

Communication skills

Education

NVQ Level 3 in Business Administration

A level or equivalent

GCSE in English and Maths

Tools

MS Office

Job description

Overview

Assistant Patient Pathway Coordinator CDC - Band 3 Fixed Term Contract - 6 months

This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy team. You will work as part of the Cardiology Diagnostics Booking Team arranging appointments for patients and helping with phone queries relating to the patient's pathway of care, working alongside Cardiac Physiologists, Consultants and administrative colleagues. The post holder will be responsible for answering patient queries via telephone and email, booking clinical appointments, ensuring capacity is appropriately used, problem solving and liaison with clinicians.

Interview Date TBC

Main duties

The post holder will be the point of contact for all administrative issues relating to patients\' Cardiology diagnostic tests. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD) and will provide support in the proactive management of the patient pathway for Cardiology diagnostic testing, ensuring the entire pathway is managed smoothly. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

About us

Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1 August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people\'s homes. Our district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children\'s Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all staff, offering access to a range of core skills training and professional development.

Details

Date posted: 26 September 2025

Pay scheme: Agenda for Change

Band: Band 3

Salary: £29,651 to £31,312 a year per annum (pro rata) incl HCAS (Outer)

Contract: Fixed term

Duration: 6 months

Working pattern: Full-time

Reference number: 199-7395661-FM-NP

Job location: Croydon University Hospital, London, CR7 7YE

Job responsibilities

Please see the attached supporting document which contains more information about the role in job description and person specification.

Person Specification

EDUCATION AND QUALIFICATIONS

• Essential: Educated to A level or equivalent standard
• Essential: NVQ Level 3 in Business Administration/Customer Care or equivalent experience
• Essential: GCSE / O' level or equivalent, Grade C or higher in English and Maths

Desirable:

• Evidence of on-going continuous personal development (CPD) and training
• Secretarial qualification (e.g. AMSPAR)
• Computer Literacy Course e.g. ECDL

KNOWLEDGE AND EXPERIENCE

• Essential: Experience of using IT systems and patient data systems
• Essential: Experience of scheduling outpatient appointments and/or admissions
• Essential: Experience of working with patients and providing information regarding their appointments
• Essential: Knowledge of healthcare administrative systems and processes
• Essential: Experience of customer service in a multi-cultural environment
• Essential: Knowledge and understanding of equal opportunities
• Essential: Demonstrates understanding of privacy and dignity
• Essential: Experience of prioritising own workload in a highly pressurised environment

Desirable:

• Knowledge of medical terminology appropriate to specialism
• Knowledge of speciality specific patient pathways
• Experience of handling patient complaints
• Supervisory Experience

PERSONAL QUALITIES

• Essential: Excellent organisational skills
• Essential: Ability to manage and resolve difficult situations
• Essential: Accurate and effective communication with patients and colleagues, verbal and written
• Essential: Ability to build strong relationships at all levels
• Essential: Maintains confidentiality
• Essential: High accuracy and attention to detail
• Essential: Ability to work alone and as part of a team
• Essential: Working knowledge of MS Office
• Essential: Flexible approach to shift patterns
• Essential: Ability to use own judgement to resolve problems
• Essential: Planning, organising and managing concurrent tasks
• Essential: Following policies and procedures
• Essential: Data interpretation to inform decision making
• Essential: Initiate and co-ordinate change to own working practices
• Essential: Understanding of patient priorities and targets related to appointments and waiting times

Desirable:

• Proficient typist (approx 60 WPM)
• Contributes to service improvement
• Makes a positive contribution to MDT working

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the DBS to check for any previous convictions.

Employer details

Employer: Croydon Health Services NHS Trust

Address: Croydon University Hospital, London, CR7 7YE

Employer's website: https://www.croydonhealthservices.nhs.uk/recruitment/