Assistant Patient Administrator - Inpatient Wards

NHS; Isleworth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking an enthusiastic Assistant Patient Administrator for the Inpatient Wards, responsible for delivering high-quality administrative support and customer service. The ideal candidate has administrative experience and familiarity with patient administration systems. You will be part of a diverse team, ensuring smooth operations and assisting patients. Flexible working opportunities will be considered. This role offers a full-time contract with a commitment to personal growth within a supportive environment.

Benefits

Flexible working arrangements

Support for staff and patient needs

Commitment to equality and adjustments for disabled candidates

Qualifications

• Previous administrative experience in a customer-driven service.
• Experience of using a Patient Administration System.
• Ability to work under supervision as part of a team.

Responsibilities

• Provide administrative support to the clinical team.
• Ensure all procedures are followed for data capture.
• Booking follow up appointments and transport.

Skills

Ability to work with diverse group of people

Good organisational skills

Willing to learn new systems

Attention to detail

Education

GCSE English and Maths or equivalent

Tools

Hospital Patient Administration System

Job description

Assistant Patient Administrator - Inpatient Wards

Closing date: 23 December 2025

Assistant Patient Administrator - Band 2 Ward Clerk 37.5 hrs per week

Mon-Sunday 8.00-20.00 on a rota

We are searching a high performing, enthusiastic and empathetic individual to work in the Inpatient Wards. The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients. You will be expected to provide administrative support to a diverse team including clinical staff. The successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.

Main duties of the job

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The postholder will be required to work in one of the following areas, providing cross cover where necessary:

• Wards
• Reception

About us

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks after the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Job responsibilities

• Provide administrative support to the clinical team in the team assigned and provide cover across the Trusts administrative resource
• File all paperwork appropriately
• Provide cover across the POD as and when required
• Ensure all procedures are followed re data capture for service specific outcomes
• Provide an excellent standard of service to patients at all times
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Photocopying, filling
• Greeting relatives as they enter the ward
• Booking follow up appointments
• Booking Transport

Person Specification

Qualifications

• GCSE English and Maths or equivalent
• English and Mathematics GCSE or equivalent

Experience

• Previous administrative experience
• Experience of working within customer-driven service.
• Experience of Patient Administration System
• Able to use a hospital Patient Administration System

Skills & Knowledge

• Ability to work with diverse group of people
• Ability to work under supervision as part of a team
• Good organisational skills in order to plan and prioritise workload
• Willing to learn new systems
• Knowledge of filing systems.
• Able to file accurately and pay attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust