Assistant Night Manager

Apex Waterloo Place Hotel; Easter Howgate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in Edinburgh is seeking an Assistant Night Manager to join their Front Office Team. In this role, you will oversee the property during the night, ensuring excellent customer service and guest safety. Ideal candidates will possess strong leadership and communication skills, with a passion for creating a welcoming environment. Health and safety knowledge is crucial, and you will work closely with the reception team to deliver exceptional guest experiences.

Qualifications

• Proven experience in a customer-facing role.
• Understanding of health and safety procedures.
• Ability to handle security protocols effectively.

Responsibilities

• Oversee night operations ensuring guest safety and security.
• Support and lead the reception team during busy periods.
• Deliver an exceptional experience throughout the guest's stay.

Skills

Customer service orientation

Strong communication skills

Team leadership

Job description

Why Join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as a Assistant Night Manager in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels.

Role Overview

Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. Reporting to the Night Manager, you will be responsible for the running of the property during the night. You will have a passion for delivering excellent customer service, show initiative and be a strong team player. Communication skills and staff management are key attributes. You will have a good knowledge of health and safety and security procedures.

As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay.

Main Responsibilities

• Be present in lobby and reception during peak times and support your team
• Lead reception team to deliver exceptional arrival and ...