Assistant medical secretary

NHS; Gateshead; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in Gateshead is seeking an enthusiastic individual for an administrative role in the Paediatric Department. The successful candidate will provide clinical typing support, manage queries, and ensure efficient secretarial services. Key qualifications include experience in healthcare administration, proficiency in Microsoft Office, and strong communication skills. This position is vital for the smooth operation of clinical administration and support delivery of high-quality patient care.

Benefits

Health and wellbeing support

Staff networks for diversity and inclusion

Qualifications

• Experience of working in NHS or healthcare environment.
• Experience of working in secretarial or office environment.

Responsibilities

• Provide a high quality clinical typing service.
• Deal with telephone queries and check patient information.
• Resolve problems such as locating notes and appointment issues.
• Organise own workload to meet quality/performance requirements.

Skills

Effective written and oral communication skills

Good organisational planning skills

Ability to work autonomously and as part of a team

Knowledge of Careflow system

Knowledge of medical terminology

Education

NVQ 3 Certificate in Business Administration or equivalent experience

RSA 3 in Typing or Word Processing or equivalent experience

Tools

Microsoft Office packages

Job description

We are looking to recruit a highly motivated and enthusiastic person with administration experience to join our Team within the Paediatric Department at Queen Elizabeth Hospital in Gateshead.

Main duties of the job

• Provide a high quality clinical typing service as delegated by the Senior Medical Secretary, including; clinic instructions/outcomes and populating information into report templates etc.
• Action tasks arising from typing; including updating systems, outcome codes, completing required documentation such as internal re-referrals, escalating to the Senior Medical Secretary for resolution if required.
• To contribute as delegated by the Senior Medical Secretary to ensure the effective and efficient delivery of the clinical administration function.
• Providing cover to medical secretary role during absence, including responsibility for comprehensive efficient secretarial administrative support service to clinicians to meet internal and external standards / performance indicators.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

• Dealing with telephone queries, checking patient information with clerical staff/patients. Communicating information verbally and in writing, routine information with patients and staff on, for example discharge, admission, transfer. May be barriers to understanding for example anxious patients, cultural differences, language or communication difficulties.
• Resolves problems, eg locating notes, appointment issues, follow up actions when responding to queries, escalating issues when necessary.

Organises own workload/patient referral outcome actions to ensure services are delivered to meet internal and external quality/performance requirements.

Person Specification

Experience

• Experience of working in NHS or healthcare environment
• Experience of working in secretarial or office environment
• Experienced in using Microsoft Office packages

Skills

• Effective written and oral communication skills.
• Ability to demonstrate good organisational planning skills
• Ability to work autonomously and also as part of a team, developing good working relationships with colleagues
• Knowledge of Careflow system
• Knowledge of medical terminology

Qualifications

• NVQ 3 Certificate in Business Administration or equivalent experience
• RSA 3 in Typing or Word Processing or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.