Assistant Manager - Operations & Fitness - Hackney Downs, London

Anytime Fitness; City Of London; On-site; GBP 23,000 - 28,000; Full time

Job summary

A fast-growing fitness franchise in London is seeking an Assistant Manager - Operations & Fitness to ensure smooth gym operations and provide a high-quality member experience. You will lead daily operations, engage with members, and assist in onboarding trainers. Ideal candidates are energetic, proactive, and have a Level 2 Fitness qualification. This role offers a competitive salary up to £28,000 and opportunities for development within an ambitious team.

Benefits

Free Anytime Fitness membership

Clear development pathway

Weekly coaching

Real progression potential

Qualifications

• Management experience is preferred but not mandatory.
• Experience in a gym or member-facing role is strongly preferred.
• Ability to engage and build relationships with gym members.

Responsibilities

• Conduct daily operations and maintain gym presentation standards.
• Ensure high-quality member experience through engagement.
• Assist in onboarding new Personal Trainers and managing compliance.

Skills

Energetic and positive attitude

Great communication skills

Detail-oriented

Proactive attitude

Ability to work in a team

Education

Level 2 Fitness qualification

Level 3 Fitness qualification desirable

Job description

Overview

As Assistant Manager - Operations & Fitness, you play a key hands‑on leadership role within the club. You will work closely with our Operations & Fitness Manager to ensure the gym runs smoothly, looks exceptional, and delivers a high‑quality member experience every day.

Daily Operations & Standards

• Conduct daily floor walks, high‑touchpoint checks, and zone inspections
• Support the execution of opening/closing procedures
• Maintain presentation standards across all gym zones
• Identify issues early and escalate to the Ops & Fitness Manager
• Assist with managing stock (toiletries, cleaning supplies, consumables)

Member Experience & Engagement

• Deliver excellent in‑club engagement – warm, energetic, proactive
• Build relationships with members, provide support, and enhance gym atmosphere
• Role‑model the Anytime Fitness culture: friendly, non‑judgemental, inclusive
• Support follow‑up routines for new joiners (particularly weeks 1‑4)
• Respond to basic member queries on the floor or via email/social platforms

Fitness Support & PT Integration

• Assist in onboarding self‑employed Personal Trainers (tour, intro, expectations)
• Ensure PTs follow standards and integrate well into the club culture
• Support class scheduling and event coverage
• Deliver basic fitness support where qualified (Level 3 desirable)

Cleaning & Contractor Oversight

• Conduct cleaning checks and report shortfalls to the cleaning contractor
• Ensure standards match premium expectations
• Assist with monitoring contractor performance and escalating concerns

Compliance & Safety

• Weekly and monthly H&S routines (legionella, emergency lighting, etc.)
• AF UK operational compliance requirements
• Equipment checks and reporting

Team & Culture Support

• Set the tone on the floor – energy, friendliness, approachability
• Support onboarding of new staff
• Reinforce Project Connect behaviours at all times
• Act as Duty Manager when trained and scheduled

Qualifications & Experience

• Early in your management journey, but ambitious
• Positive, energetic, and naturally great with people
• Comfortable being present and visible on the gym floor
• Reliable, organised, and detail‑focused
• Proactive – you take initiative without waiting to be asked
• A team player who communicates well
• Hungry to grow into bigger roles as the business expands – Level 2 Fitness qualification required
• Level 3 desirable (or actively working toward it)
• Previous gym or member‑facing experience strongly preferred

Benefits & Salary

• Up to £28,000 salary (DOE)
• Free Anytime Fitness membership
• Clear development pathway and weekly coaching
• Opportunity to work with an ambitious young management team
• Exposure to operations, compliance, PT onboarding and engagement
• Real progression potential as the club grows
• Experience‑led hiring culture and modern leadership environment

About the Club

Anytime Fitness is the world's fastest‑growing fitness franchise, with more than 5,000 clubs worldwide. Our Hackney Downs club opened in 2025 with a premium fit‑out, state‑of‑the‑art equipment, and a modern digital‑first member experience. We're a young, ambitious, high‑energy team building something special – and this role is designed for someone early in their management journey who wants to grow with us as we expand in 2026 and beyond.