Assistant Manager Operations

MILKYWAY INTERNATIONAL CHEMICAL SUPPLY CHAIN PTE. LTD.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics and supply chain firm in Greater London is seeking an experienced Operations Manager to oversee daily operations, including imports and exports. The ideal candidate will have proven experience in operations management, strong leadership skills, and knowledge of international trade. Responsibilities include monitoring shipment flow, leading a team, and ensuring compliance with customs regulations. Certifications in supply chain management are preferred. Comprehensive salary and benefits package offered.

Qualifications

• Proven experience in operations management within the logistics or supply chain industry.
• Experience in chemical logistics or tank container operations is a plus.
• Solid knowledge of Incoterms and documentation.

Responsibilities

• Oversee daily operations, including import, export, and cross-trade shipments.
• Lead the team to achieve department's KPI goals.
• Ensure compliance with customs regulations and company SOPs.

Skills

Operations management

Leadership

Team management

International trade knowledge

Proactive attitude

Education

Professional certifications in supply chain management

Job description

Responsibilities:

• Oversee daily operations, including import, export, and cross-trade shipments.
• Monitor shipment flow, resolve operational issues, and manage exceptions or delays proactively.
• Lead the team to achieve the department's KPI goals.
• Act as the main escalation point for operational issues with customers, vendors, carriers, and overseas agents.
• Monitor operational costs, productivity, and shipment margins to ensure profitability.
• Identify inefficiencies and implement corrective actions to improve turnaround time and cost control.
• Review vendor invoices, resolve discrepancies, and support billing accuracy.
• Ensure full compliance with customs regulations, trade compliance requirements, and company SOPs.
• Review and improve internal workflows, SOPs, and systems to enhance operational efficiency and service quality.
• Drive continuous improvement initiatives and best practices across operations.
• Provide back-up support to the Operations Manager.
• Collaborate closely with Sales, Commercial, and Finance departments to ensure seamless service delivery and financial alignment.
• Participate in strategic planning and budgeting for the operations department.
• Other duties as assigned by the Operations Manager and/or higher management.

Requirements:

• Proven experience in operations management within the logistics or supply chain industry; experience in chemical logistics or tank container operations is an advantage.
• Strong leadership, team management, and people development skills.
• Solid knowledge of international trade terms (Incoterms) and documentation.
• High sense of responsibility, integrity, and a proactive work attitude.
• Relevant professional certifications (e.g., in supply chain management or dangerous goods handling) are preferred.