Assistant Manager

Lounge Underwear Ltd.; Barry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A hospitality establishment in Barry is seeking an experienced Assistant Manager with a strong background in restaurants, bars, or cafés. The role involves supporting day-to-day operations, driving team performance, and ensuring customer satisfaction. Candidates should possess outstanding leadership and communication skills and be able to work effectively under pressure. This position offers a variety of perks including overtime pay, staff discounts, and opportunities for career progression.

Benefits

Overtime pay for additional hours

Staff food on every shift

50% off food and drinks

Paid breaks

28 days holiday pro rata

Enhanced maternity and paternity pay

Company pension scheme

Career progression opportunities

Tips shared equally across the team

Qualifications

• Experience as Assistant Manager, Deputy Manager or Supervisor in restaurants, bars, or cafes.
• Strong leadership and communication skills.
• Able to work under pressure with limited supervision.

Responsibilities

• Support the General Manager to maintain high standards and ensure customer satisfaction.
• Drive sales and team retention through training and customer service.
• Work to achieve service targets under pressure.

Skills

Leadership skills

Communication

People management

Attention to detail

Self-motivated

Job description

Overview

You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, caf or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Extremely driven and relentless at overcoming challenges or obstacles. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Good communication skills with the ability to build rapport and trust. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

Responsibilities

• Support the General Manager to maintain high standards across the team and ensure customer satisfaction in the Lounge.
• Deliver 14 great shifts to ensure every customer leaves happy.
• Support day-to-day operations of the Lounge, including rotas, team engagement and gathering customer feedback.
• Drive sales, team retention, training, customer service and maintain high standards. Adapt your approach to fit the Lounge and local community.
• Work to achieve privacy, quality and service targets under pressure and within timescales.

Qualifications

• Experience as Assistant Manager, Deputy Manager or Supervisor in hospitality settings (restaurants, bars, cafés or coffee shops).
• Experience working in a bar environment with serving food and drinks preparation.
• Strong leadership, communication and people-management skills.
• Attention to detail and ability to report on KPIs; good literacy skills.
• Self-motivated, able to work at pace with limited supervision and under pressure.

The Good Stuff

• Overtime pay for every hour worked over contracted hours
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three brands – Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality – Loungefest
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off