Assistant Manager

Five Guys; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading burger restaurant in City of Westminster is seeking an Assistant Manager to deliver excellent customer service and profitability. The ideal candidate will demonstrate strong leadership and coaching skills, manage the day-to-day operations, and contribute to long-term planning. Responsibilities include leading teams, ensuring customer satisfaction, and dealing with complaints. This role provides opportunities for career advancement, financial bonuses, and various employee perks including paid breaks and development opportunities.

Benefits

Achievable bonus scheme up to 15% of salary

Secret Shopper bonus up to £2,000

High Performer Awards

33 days paid holiday

Paid breaks

Free food while on shift

Life assurance

Financial wellbeing app access

Employee discount program

Qualifications

• Experience in a supervisory/managerial role in a fast-paced, customer-focused environment is preferred.
• Strong leadership, coaching and communication skills.
• Ability to work hands-on on the line and with customers when needed.
• Financial acumen to manage P&L responsibilities and drive profitability.
• Commitment to delivering high standards of customer service and quality.

Responsibilities

• Lead, inspire and coach teams for profitability and customer service.
• Support Shift Managers and maintain a positive working environment.
• Ensure every customer is delighted and handle complaints promptly.
• Contribute to delivering store results and manage P&L.
• Develop the team to ensure a strong talent pipeline.

Skills

Leadership

Coaching

Communication

Financial acumen

Customer service

Job description

Overview

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. Since our family business began in 1986, we have stuck to the same 'perfect and serve' philosophy.

In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share responsibility for the restaurant's results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers demonstrate leadership, coaching and direction and bring our values to life for their team and our customers.

Responsibilities and expectations include supporting Shift Managers and Crew, delivering perfect burgers and fries, ensuring an above-and-beyond experience for your team while creating an enjoyable working environment, and ensuring every customer is delighted with their order and Five Guys experience. You will deal with complaints promptly in an open and honest way, lead from the front on the line and on the floor with customers, and provide support to the General Manager to deliver store results. You will have ownership of the P&L, drive sales while controlling costs, run day-to-day operations and contribute to long-term planning, always leading with our values. Develop your team to ensure a strong talent pipeline.

If you are ambitious and want to grow, we can provide support and the right tools to build a career with us. The next step could be Deputy General Manager or General Manager, leading to future roles such as Area Trainer, District Manager or a position in the Support Office. Five Guys isn’t just a job – it can be a career!

Responsibilities

• Lead, inspire and coach the teams to ensure profitability and optimise sales opportunities while delivering excellent customer service.
• Demonstrate leadership, coaching and direction and bring our values to life for the team and customers.
• Support Shift Managers and Crew; deliver perfect burgers and fries; provide an above-and-beyond experience for the team; maintain a positive working environment.
• Ensure every customer is delighted with their order and Five Guys experience; handle complaints promptly in an open and honest way.
• Lead from the front; work hands-on on the line and on the floor with customers.
• Support the General Manager and contribute to delivering store results.
• Own the P&L; drive sales while controlling costs.
• Run day-to-day operations and contribute to long-term planning; uphold company values.
• Develop the team to ensure a strong talent pipeline.

Qualifications and Skills

• Experience in a supervisory/managerial role in a fast-paced, customer-focused environment is preferred.
• Strong leadership, coaching and communication skills.
• Ability to work hands-on on the line and with customers when needed.
• Financial acumen to manage P&L responsibilities and drive profitability.
• Commitment to delivering high standards of customer service and quality.

Benefits and Perks

• An achievable bonus scheme worth up to 15% of annual salary;
• An additional Secret Shopper bonus worth up to £2,000;
• High Performer Awards and Bonuses;
• Long service rewards: Love2Shop vouchers (£500 at 5 years, £1,000 at 10 years);
• 33 days paid holiday;
• Paid breaks;
• Free burgers, fries and shakes while on shift;
• Life assurance;
• Access to Stream, the financial wellbeing app with benefits built around pay.
• Other awesome perks: days out and social events, annual Assistant Manager conference, team competitions ("Fry Cup" and "Olympics"), Five Guys employee discount program, wellbeing support, EAP, development opportunities, enhanced Maternity & Paternity Leave, Pension.