Assistant Manager

Boots; Aberdeen City; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Aberdeen is seeking an Assistant Manager to support the Store Leader. You will inspire and lead a team to achieve performance goals while delivering excellent customer care. Responsibilities include team development, stock management, and conducting reviews to ensure operational standards. A background in customer service and team leadership is essential, along with the ability to provide unbroken references for airside access. This role offers competitive benefits and a supportive work environment.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay

Flexible benefits scheme

24/7 counselling support

Qualifications

• Experience leading a team within a customer-facing setting.
• Understanding of achieving performance goals through coaching.
• Ability to provide 5 years of unbroken references for airside pass.

Responsibilities

• Lead team to deliver business growth and customer care.
• Responsible for performance and development of the team.
• Ensure stock availability, control costs, and minimize loss.

Skills

Team leadership

Customer service

Performance coaching

Data interpretation

Job description

Job Overview

As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs.

You will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Key Responsibilities

• You will lead your team to deliver business growth by providing care to our customers.
• You’ll be responsible for the performance and development of your team, which you will deliver through regular coaching and reviews.
• Deliver a sustainable and efficient retail business in your store to ensure stock availability, control costs, minimise loss and meet our customers’ expectations.
• Conduct regular reviews, audits and risk assessments to ensure public safety.
• Interpret data trends and insights to work at pace and react to the changing needs of the customer.

What you’ll need to have

• Experience leading a team within a customer‑facing setting.
• An understanding of how to achieve performance goals through inspiring and coaching a team.
• A collaborative ملعب personality and able to succeed in a team‑centred environment.
• Confidence navigating and embracing new technology.
• Willingness to learn new processes and procedures.
• Ability to provide 5 years of unbroken references to obtain an airside pass.

It would be great if you also have

• Experience working in compliance.

Our Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free 24/7 counselling and support through TELUS Health Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more on Boots’ website.

Why Boots

At Boots we tipus a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal‑opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for жасап for all. interfering favouriteness, we change for the better.

Whats next

If you apply for this indígenas role you will be invited to take a timed online assessment. Once you have completed the assessment, our team will review your application and be in touch to update you.

Where a role is advertised as full‑time we are open to discussing part‑time and job‑share options during the application cuales. If you require additional support accord to the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.

Need To Know

The hours per week for this role will be 37.5 hours per week with the successful candidate needing to be available between 4 am and 8 pm Sunday to Saturday.

We are looking to develop диплом a more conversational approach to customer engagement enabling colleagues to confidently interact with passengers and this role will be key to enabling this.

The role will also be hands‑on and include the coordination of replenishing the store.

Keywords

Retail Stores Management Customer Assistant Manager Customer Service Manager FMCG Store Leadership Sales Retail Sales Trainee

Required Experience

Manager

Key Skills

Daily management, airfield operations, Computer Operation, Management Experience, Quality Audits, Federal Aviation Regulations, Event Marketing, Project Management Software, Team Management, Economic Development, Supervising Experience, Aviation Experience

Employment & Vacancy

Employment Type: Full Time
Experience: Years
Vacancy: 1