Assistant Manager - 40 Hours - Merrell

WOLVERINE; Tewkesbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global branded footwear company is seeking an Assistant Manager to support store operations, drive sales, and lead a motivated team. Ideal candidates will have previous customer-facing experience and a passion for enhancing customer service. This role offers generous perks including a clothing allowance, bonuses, and training opportunities in a vibrant retail environment.

Benefits

Generous clothing allowance

Excellent training & development opportunities

Quarterly bonuses

60% off all Sweaty Betty merchandise

25 days holiday (pro-rated if part-time)

Qualifications

• Previous experience in a fast-paced, customer-facing environment.
• Leadership or supervisory experience preferred, but not essential.
• Self-starter and ambitious; motivated to achieve and exceed store targets.

Responsibilities

• Motivate and engage your team to bring brand values to life.
• Deliver outstanding service to all customers.
• Assist in driving sales and maintaining store standards.

Skills

Customer service

Team motivation

Sales driving

Leadership

Flexibility

Education

High School diploma or equivalent

Job description

Overview

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing the following brands that comprise the portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide's mission is to empower, engage and inspire our consumers every step of the way.

Role

As an Assistant Manager, you are on hand to resolve issues and identify fresh ways of doing things. You are loyal and passionate about your customers and your team. Partnering with your manager provides opportunities to grow within the company. This role supports the Store Manager in managing the store's operations, driving sales alongside relevant KPIs, and leading a cohesive team of motivated employees to deliver memorable experiences for all customers.

Responsibilities

• Be a role model - Motivate and engage your team to bring to life brand values daily, promoting an inclusive and positive working atmosphere that celebrates success.
• Deliver outstanding service to all customers, modeling behaviours for the team.
• Assist in driving sales, commerciality, and maintenance of standards, including compliance with established policies and procedures.
• Communicate efficiently on the floor and behind the scenes; develop and maintain relationships across the business, with customers and community partners.
• Partner with the Store Manager to generate innovative and engaging marketing ideas.
• Take ownership of stock management and execute visual merchandising guidelines, contributing toward and delivering store KPIs.
• Educate your team as the product expert and knowledgeable trainer, and advise customers.
• Foster a supportive, productive, and inclusive environment that promotes teamwork and accountability.
• Support the store management team in all aspects of running the store, including opening/closing, cash-handling, stock control, merchandising and maintaining a clean, well-presented store.
• Create exceptional customer experiences through authentic service that leaves a lasting impression.
• Maintain compliance with company policies, including health and safety regulations.

Knowledge, Skills, and Abilities

• Previous experience in a fast-paced, customer-facing environment.
• Experience in a customer-facing role; leadership or supervisory experience is preferred but not essential.
• Flexible and adaptable; able to work in a fast-paced environment.
• Flexible schedule with availability to work mornings, evenings, weekends and holidays.
• Passion for our brands and brand lifestyles.
• Self-starter and ambitious; motivated to achieve and exceed store targets.
• Ability to work under pressure and manage multiple tasks.

Working Conditions

• Retail environment

US Candidates Only

• Performing duties consistent with the Company's AAP/EEO goals and policies.
• High School diploma or equivalent.

The Extras

• Generous clothing allowance
• Excellent training & development opportunities
• Quarterly bonuses
• 60% off all Sweaty Betty merchandise
• 25 days holiday (pro-rated if part-time)
• Refer a Friend bonus scheme
• Season Ticket Loan
• Access to Retail Trust - advice & support tool
• Dedicated budget to attend fitness classes (per store)
• Access to Sample sales
• Health Cash Plan benefit with Medicash (available to Sweaty Betty UK Employees after probation)
• Enhanced Family Leave policy

Our DEI Commitment

We are working to create a culture that represents our mission of empowerment, celebrating diversity, and creating an equitable business. We are committed to equal employment opportunities and to ensuring ALL applicants are considered for jobs. Our DEI mission is to embed diversity, equity and inclusion at the heart of our business, creating a culture of belonging that empowers everyone to be their best authentic self.

We are on a journey and aim to be champions and allies for inclusion, working with our DEI committee to drive progress. When we say all, we mean it.