Assistant Manager

Grosvenor Casinos Limited; Swansea; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading casino and entertainment establishment in Wales seeks an Assistant Manager to lead and inspire the team to deliver exceptional customer experiences. You will work closely with the General Manager to ensure high standards and a welcoming environment for all guests. The ideal candidate is passionate about customer service, commercially aware, and has a proven ability to motivate teams. Competitive salary and fantastic employee benefits are offered.

Benefits

Competitive Salary

Paid breaks

Employee Rewards platform

50% discount on food and soft drinks

Pension and Life Assurance

Company Sick Pay Scheme

Access to Employee Assistance Programme

Funded Apprenticeships

Uniform provided

Qualifications

• Proven ability to lead and inspire a team to deliver great results.
• Commercial awareness and excellence in customer service.
• Passion for creating outstanding customer experiences.

Responsibilities

• Lead and inspire your team to deliver exceptional customer experiences.
• Manage day-to-day operations and coach team members.
• Drive results and shape the customer journey.

Skills

Leadership

Customer service excellence

Team motivation

Job description

Job Description

• Competitive Salary - £31,930
• Paid breaks
• Industry-leading Employee Rewards platform, offering discounts on travel, shopping, and dining and much more
• 50% discount on food and soft drinks for you and up to three friends
• Pension and Life Assurance
• Company Sick Pay Scheme
• Access to an Employee Assistance Programme
• Funded Apprenticeships and training for career development
• Uniform provided- Fantastic new design just launched in 2024

As an Assistant Manager at Mecca Bingo, you’ll play a vital role in leading and inspiring your team to deliver exceptional customer experiences. Working side by side with the General Manager, you’ll lead by example, championing high standards and ensuring every guest feels welcomed and valued.

This is an exciting opportunity to shape the customer journey and motivate your team to excel. Whether it’s managing day-to-day operations, coaching team members, or driving results, your leadership will make a real impact on both the business and the people around you.

Qualifications

• Proven ability to lead and inspire a team to deliver great results
• Commercial awareness and customer service excellence
• Passion for creating outstanding customer experiences