Assistant Manager

ONeills Sportswear Co Ltd; Strabane; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent sportswear company in Strabane is looking for an Assistant Manager - Process to enhance operational efficiency and improve customer experience. The role involves leading a team, collaborating cross-functionally, and implementing effective process improvements. The ideal candidate will have strong leadership and communication skills, and experience in process design. Competitive salary and career growth opportunities are offered.

Benefits

Competitive salary

Great team culture

Long-term career potential

Qualifications

• Experience in leading and motivating teams.
• Ability to design and optimize processes.
• Strong interpersonal and communication skills.

Responsibilities

• Lead and support the team in operations.
• Collaborate to improve customer journey processes.
• Research and refine processes for better efficiency.
• Partner with IT for automation opportunities.
• Deliver engaging reports on progress.

Skills

Leadership

Collaboration

Process Improvement

Communication

Problem Solving

Job description

Overview

Job Title: Assistant Manager - Process

Report to: Head of Business Operations

Main Purpose of Job

The Assistant Manager – Process will support the Head of Business Operations and wider team in ensuring that all operations are executed accurately and within required timeframes. This role plays a key part in enhancing operational efficiency and improving customer experience by designing, implementing, and monitoring processes across the department. You will join a professional and collaborative team during a pivotal stage of project development.

Key Responsibilities

1. Lead, motivate, and support the team in line with Company Leadership Principles; deputise for the Head of Business Operations on HR, people management, and efficiency planning matters.
2. Collaborate cross-functionally to design and optimise end-to-end staff and customer journey processes, driving improvements and implementing business change.
3. Research, map, and refine processes to enhance the customer journey, working closely with Insight, BI, and Analytics teams to deliver effective improvement plans.
4. Partner with IT to identify opportunities for automation and digitalisation to streamline operations and improve the customer experience.
5. Develop and deliver clear, engaging reporting mechanisms to track and demonstrate progress against departmental objectives.
6. Conduct regular performance appraisals, identifying development needs and implementing targeted improvement plans for team members.
7. Ensure accuracy and attention to detail in all data exchanged with customers and production teams.
8. Prioritise effectively under pressure, managing conflicting demands while maintaining high-quality outcomes and meeting tight deadlines.
9. Build strong relationships across all levels of the organisation; demonstrate excellent interpersonal, verbal, and written communication skills.
10. Maintain positive working relationships, while ensuring absenteeism and lateness are minimised within the team.
11. Carry out additional reasonable duties as required, ensuring compliance with company policies, including Equal Opportunities, Harassment, Health & Safety, and Training.

Based: Strabane. Hours: 39-hour working week. Type: Full-time Permanent. Salary: Competitive. Why Join O’Neills?

Benefits

• Well-established and respected employer
• Great team culture with local roots and international reach
• Competitive salary and long-term career potential
• Real input into how systems and support processes are shaped going forward