Assistant Manager

Lounge Underwear Ltd.; St. Ives; On-site; GBP 25,000 - 35,000; Full time

Job summary

A popular hospitality venue in St. Ives is seeking an Assistant Manager to support the General Manager. You'll drive sales and ensure that every customer leaves happy, maintaining high standards across the team. Ideal candidates will have experience in hospitality and a passion for managing people, as well as strong communication and organizational skills. This role offers competitive benefits and a vibrant workplace culture.

Benefits

Overtime pay

Staff food on every shift

50% off food and drinks

Paid breaks

28 days holiday pro rata

Enhanced maternity and paternity pay

Company pension scheme

Bonuses and tips

Qualifications

• Experience as an Assistant Manager, Deputy Manager, or Supervisor in hospitality.
• Passion for hospitality and talent management.
• Strong knowledge of sales forecasts and reporting.

Responsibilities

• Support the General Manager to maintain high standards.
• Deliver shifts to ensure operations run smoothly.
• Drive sales and customer satisfaction.

Skills

People Management

Customer Service

Sales Building

Attention to Detail

Communication Skills

Job description

Overview

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to ensure every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant! It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It’s not a job for the faint hearted, but you know you’ve got this.

Responsibilities

• Support the General Manager to maintain high standards across the team and ensure customer satisfaction.
• Deliver 14 shifts to support operations and service delivery.
• Assist with day-to-day running of the Lounge, including rotas, team engagement, and responding to customer feedback.
• Drive sales, support team retention, training, customer service and overall quality.
• Contribute to creating a place to go for the local community by upholding standards and a proactive attitude.

Qualifications

• You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, caf or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

Benefits

• Overtime pay for every hour worked over contracted hours
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three brands – Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off