Assistant Manager

Caledonian Leisure Ltd; Lancashire; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company in the United Kingdom is seeking an Assistant Manager to assist with hotel operations and ensure exceptional guest service. The ideal candidate will have supervisory experience in the hotel industry and possess strong organizational and customer service skills. Responsibilities include managing the hotel team, resolving customer complaints, and ensuring adherence to safety practices. Benefits include employee discounts, pension options, and possible live-in accommodation.

Benefits

Significant employee discounts on holiday products

Company pension

Possible live-in accommodation

Free staff parking

Qualifications

• Previous experience in a supervisory or managerial role within the hotel industry, preferably in front office operations.
• Strong organisational and time management abilities to handle multiple tasks and priorities effectively.
• Excellent customer service skills.
• Demonstrate a can-do attitude.
• Self-motivated with the ability to work in a fast-paced environment.
• Excellent communication skills with a collaborative approach.

Responsibilities

• Assist with the management of the hotel operation, ensuring delivery of exceptional guest service.
• Lead, coach, and motivate the hotel team.
• Ensure prompt resolution of customer complaints.
• Ensure compliance with all Health & Safety work practices.
• Perform Duty Management shifts as required.
• Encourage development and motivation for self and others.
• Ensure 100% compliance on mandatory training for the hotel.
• Foster a positive and productive team environment.

Skills

Customer service skills

Organisational abilities

Time management

Communication skills

Teamwork abilities

Job description

Assistant Manager

Caledonian is looking for exceptional individuals aspiring to excel in the hospitality industry operating all year-round.

Key Job Responsibilities

• Assist with the management of the hotel operation, ensuring delivery of exceptional guest service from each department.
• Assist with leading, coaching and motivating the hotel team.
• Ensure prompt resolution of customer complaints.
• Ensure awareness and compliance with all Health & Safety work practices.
• Perform Duty Management shifts as required.
• Proactively encourage development and motivation for self and others.
• Ensure 100% compliance on all mandatory training for the hotel.
• Foster a positive and productive team environment promoting teamwork and employee satisfaction.

About you

• Previous experience in a supervisory or managerial role within the hotel industry, preferably in front office operations
• Strong organisational and time management abilities to handle multiple tasks and priorities effectively
• Have excellent customer service skills.
• Demonstrate a can-do attitude.
• Demonstrate self-motivation and ability to work in a fast-paced work environment.
• Have excellent communication skills with a collaborative approach to colleagues and customers.
• Ability to work in a team.
• Ability to work a flexible shift pattern.

Benefits

• Significant employee discounts on companies own holiday products.
• Company pension
• Possible Live-in accommodation
• Free staff parking – hotel specific

About us

The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK.

At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success.

We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals.

Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.

Diversity & Inclusion

We actively promote a culture of diversity and inclusion, fostering an environment where every individual’s unique perspective and talent is valued and respected.