Assistant Manager

Halfords; Harrogate; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading automotive service provider in Harrogate seeks an Assistant Manager to support daily operations and enhance customer experience. This role offers a maximum salary of £31,997 per annum, an average bonus of £7,100, and significant career progression opportunities. Ideal candidates should have technical skills, management experience, and a passion for customer service.

Benefits

Up to 50% off garage bills

25% off retail products

5.6 weeks' annual leave

Financial planning support

Pension Scheme

Health Cash Plan

Career advancement training

Qualifications

• Ability to deliver high customer satisfaction through effective management.
• Experience in coaching/training colleagues.
• Technical/mechanical experience is preferable.
• Experience with compliance standards in Health and Safety.
• Strong verbal and written communication skills.
• Proficient in IT with readiness to learn new systems.
• Ability to manage time effectively.
• Holder of a valid driving licence.

Responsibilities

• Assist the Centre Manager in daily operations and customer service.
• Provide management in the workshop environment alongside technicians.
• Drive business performance focusing on customer experience.

Skills

Customer satisfaction management

Coaching and training

Technical/mechanical ability

Health and safety compliance

Communication skills

IT proficiency

Time management

Valid driving licence

Job description

Overview

As an Assistant Manager, you'll work alongside the Centre Manager, to provide productive management and leadership, driving profitability, with firm focus on the customers journey. Ideally you will have had previous hands-on experience as a mechanic as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don't delay apply today!

Qualifications

• Experience / Ability to deliver high customer satisfaction and experience through effective management
• Experience / Ability to deliver coaching/training in the moment to colleagues
• Technical/Mechanical ability or experience
• Experience of meeting compliance standards across Health and Safety
• Excellent communication skills, verbally and written
• IT Proficient, with the willingness to learn in-house systems
• Good time management
• A current valid driving licence

Company & Benefits

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Salary & Benefits

• Maximum amount £31,997 per annum
• Average uncapped bonus of £7,100 per year (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme - T&C's Apply.
• Benefits include: 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount
• Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.