Assistant Manager

Ole and Steen UK; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

A Scandinavian bakery chain in Greater London is seeking an experienced Assistant Manager to join their team. The ideal candidate will have previous hospitality experience, with strong leadership and communication skills to inspire the team and ensure exceptional customer service. You will be responsible for running shifts, driving sales, and maintaining the store standards. This role offers a competitive salary up to £36,000 plus bonuses and benefits, creating a work-life balance. Apply now to grow your career with us!

Benefits

Up to £36,000 salary depending on experience

£2000 bonus

Flexibility of shifts

Free food whilst on shift

50% discount at any Ole and Steen location

Referral program scheme

Uniform provided

Pension scheme

GP Helpline

Qualifications

• Experience as an Assistant Manager or Team Leader in hospitality.
• Drive to perform and a positive attitude.
• Ability to communicate effectively with teams and guests.

Responsibilities

• Run the shift and be responsible for the store in the General Manager’s absence.
• Ensure exceptional customer service and efficient team deployment.
• Act as a role model and promote the company's brand values.
• Drive sales achievement and manage shift handovers.

Skills

Hospitality experience

Great communication skills

Leadership ability

Ability to inspire teams

Resilience in fast-paced environment

Job description

“Arguably The Best Scandi Bakery In Town” Time Out

Tired of working late and missing out on dinner with your loved ones? Join us for a job that lets you clock out on time and still make it to family game night or catch up with friends over dinner! Work hard, live well, and let’s make work‑life balance a reality—so you can enjoy life’s little moments.

At Ole & Steen, we’re not just any bakery; we have 30 years of Danish heritage behind us. Since opening our doors in 2016 in London Piccadilly, we’ve been on a mission to bring the art of artisanal baking to the heart of London.

Package

• Up to £3 6 ,000 depending on experience and £2000 bonus .
• Flexib ility of shifts .
• Free food whilst on shift .
• 50% discount at any Ole and Steen location .
• Referral program scheme – up to £1000 .
• Uniform provided .
• Pension scheme.
• GP Helpline.

What we are looking for

You are friendly and welcoming with an ability to make our guests feel at home in your store . You will lead from the front and inspire your teams to always provide a similarly high level of experience.

You are already an Assistant Manager looking for a new challenge in a great company or maybe you’re a Team Leader or Supervisor and are looking for the next step in your management / leadership career path.

Experience in hospitality with a drive to perform, positive behaviours and the resilience to cope with a fast‑paced environment.

Someone with great communication skills who can have real conversations with teams and guests.

Someone who can inspire and engage their team to perform brilliantly.

Day in a Life

Running the shift and being responsible for the store in the General Manager’s absence .

Providing exceptional customer service for our guests and ensuring the team are deployed in the most effective way to achieve this.

Act as a role model for your team and be an ambassador for Ole and Steen, always reflecting our brand personality with a positive attitude and excellent standards .

Driving the achievement of sales and other KPI ’ s as set by your General Manager and in line with any marketing campaigns or promotional offers.

To provide a clear handover during shift changes and ensure each shift is reviewed, handovers and briefings are carried out and action plans are recorded and achieved.

Demonstrate a high standard of bakery and personal presentation, ensuring good personal hygiene and uniform standards of self and team.

Assist in the training and support of ( new ) team members including ongoing coaching and feedback.

Open / close the store in line with company standards, including cleaning and maintaining brand standards.

Learn new skills and grow with us .