Assistant Manager

Halfords; Gloucester; On-site; GBP 29,000 - 36,000; Full time

Job summary

A leading automotive service company in Gloucester is seeking an Assistant Manager to support the Centre Manager and enhance customer experience. The role involves leading operations, assisting in the workshop, and improving sales performance. The ideal candidate will have strong technical skills and experience in customer service. Benefits include competitive salary, bonuses, and opportunities for career progression.

Benefits

Salary up to £35,264 per annum

Average uncapped bonus of £7,100 per year

Generous annual leave

Employee discounts

Share Save scheme

Health Cash Plan

Pension Scheme

Qualifications

• Experience in delivering high customer satisfaction.
• Ability to coach and train colleagues effectively.
• Technical or mechanical experience is beneficial.
• Knowledge of Health and Safety compliance standards.
• Excellent verbal and written communication skills.
• Proficiency in IT and willingness to learn new systems.
• Strong time management skills.
• A current valid driving license is required.

Responsibilities

• Support the Centre Manager with daily operations.
• Focus on delivering a high-quality customer experience.
• Contribute to workshop activities alongside technicians.
• Assist with sales and customer service initiatives.

Skills

Customer satisfaction

Coaching and training

Technical/mechanical skills

Health and Safety compliance

Communication skills

IT proficiency

Time management

Valid driving license

Job description

Overview

As an Assistant Manager, you'll work alongside the Centre Manager to provide productive management and leadership, driving profitability with a firm focus on the customer journey. You will divide your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service. This is a long-term career opportunity with progression and training schemes.

Responsibilities

• Support the Centre Manager in day-to-day operations, focusing on delivering a high-quality customer experience and driving profitability.
• Work in the workshop with technicians and contribute to workshop activities as needed.
• Assist with daily sales, customer service, and business performance initiatives.

Qualifications

• Experience / Ability to deliver high customer satisfaction and experience through effective management.
• Experience / Ability to deliver coaching and training to colleagues in the moment.
• Technical / Mechanical ability or experience.
• Experience of meeting compliance standards across Health and Safety.
• Excellent communication skills, verbally and written.
• IT proficient, with willingness to learn in-house systems.
• Good time management.
• A current valid driving licence.

Benefits

• Up to £35,264 per annum.
• Average uncapped bonus of £7,100 per year (with potential to earn more).
• 5 days a week.
• Earn extra with our refer a friend scheme – T&C's Apply.
• 5.6 weeks' annual leave.
• Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores.
• Discounts on groceries, shopping, insurance, days out, restaurants and more.
• Family & Friends Discount.
• Events and opportunities to buy a Trade Price Bike and enrol in the Cycle to Work Scheme.
• Financial planning support via Wagestream (access up to 30% of salary in advance).
• GP Accommodation 364 days a year, 24 hours a day.
• Share Save scheme with a 20% discount on shares.
• Health Cash Plan for wellbeing services and healthcare costs.
• Pension Scheme & Life Assurance.
• Opportunity to progress your career at Halfords, including hybrid training plus the ATA & MOT Tester Qualifications.